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HR Help Desk Service Requests are not getting created from inbound e-mails as expected.

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edited Nov 17, 2023 1:19PM in Help Desk 8 comments

Summary:

i went through Oracle Documentation - Doc ID 2524716.1 .

SVC_INBOUND_EMAIL_ADDRESSES = pod_name-test.fa.intservice.incoming@workflow.mail.ca2.oraclecloud.com

in my instance, "SVC_INBOUND_EMAIL_ADDRESSES" is set to "euyk.xx.xxxxxxxxxx.xxxxxxxx.cnstag.156333252@workflow.xxxx.****.xxxxx.xxxxxx

Version (include the version you are using, if applicable): 23C

Please suggest.

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