How to Create Custom Fields That Match SR Details Out of the Box Styling

Summary

This article provides an example of how to add a custom field with a hyperlink to the collapsible panel on the Service Request Details page in Oracle Fusion Service. Following this guide will help you maintain a consistent look and feel by using the same patterns and styles found in the standard page.

Use Case Example

Maria, a system implementor, needs to add a custom field in the SR Details page that lets agents quickly navigate to a related knowledge article. The custom field should look and behave like other fields on the page, matching Oracle's design for a seamless user experience.