Category 235
Discussion List
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Duplicate phone type not allowed using autocomplete ruleSummary: The original requirement was to add a validation rule that would prevent a person from having more than one of a particular phone type. This is Use Case 16 for …Ricky Singla-Oracle 25 views 1 comment 0 points Most recent by Patricia-S-Oracle Recruiting, Opportunity Marketplace -
Slow Loading of BPM Worklist and take time to open.I am facing delays when trying to open the BPM Worklist page or view tasks for approval. The page either takes a long time to load or the tasks take too long to open.If …Omran Zeaiter 168 views 1 comment 2 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …Johannys Lozano 44 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…AMIT KUMAR YADAV 65 views 4 comments 0 points Most recent by AMIT KUMAR YADAV Digital Customer Service
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Need an API for Installed Base Asset SplitHi team, I need an API to split Installed Base Assets like the functionality of "Split all" we have in the UI for assets with Quantity > 1. Please confirm if anything is…
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When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood -
Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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Is it possible implement the standard objcet Queue in Redwood UI?We are implementing the Redwood UI and have encountered an issue with accessing the details page of the object Queue in service requests. In the classic UI, when we clic…
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How do we get the HTML link for that particular article.Summary: Need a POSTMAN API with which i can fetch the HTML link of a particular knowledge article. Content (please ensure you mask any confidential information): Versio…
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Does Routines work for service request objectSummary: Hi Team, I have created one routine for Service request with attribute change trigger but it is not working. I have created different triggers as well but it is…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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how to use processPaymentCard function in CreditCard soap serviceSummary: Im currently trying to use the operation below to create a new credit card for a customer. Service WSDL URL: https://servername/fscmService/CreditCardService?WS…
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How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
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Configure AI Similarity ServiceSummary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
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Assessment template questions (more than 20 not visible)Team, We have a Assessment template with 22 questions. when we are using this template in account it shows only 20 questions. We are not seeing the 21st and 22nd questio…Ravikumar S-Oracle 5 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to make a custom field searchable on role basisSummary: Requirement is I need to make a field searchable on saved search on job role basis Content (please ensure you mask any confidential information): Version (inclu…
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Unable to close the SR sub tab when open from install base asset screen sub tabSummary: Unable to close the SR sub tab when open from the install base asset screen. Navigation: Supply chain execution>Maintenance management> Manage asset screen > Se…Ashu Rewri - Trinamix 47 views 5 comments 0 points Most recent by Karyn Kurland-Oracle Supply Chain Orchestration
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Encountering an error on creation of Form template in Visual builderSummary: Unable to create a fom template in visual builder studio. Simply going to templates and create new template at the very fist point it says that this form layout…
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Is there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHIs there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHChandralekha 21 views 1 comment 0 points Most recent by Sitanshu-Oracle Product Master Data Management
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Requirement to upload Customer Contacts in BulkHi Team,We have a requirement to upload customer contact in bulk. we tried uploading contact through FBDi file but that is very time consuming & complex process for the …Pratik_Rathod-Oracle 29 views 2 comments 0 points Most recent by Pratik_Rathod-Oracle Fusion Service
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ADAPTIVE LEARNING FOR ENTIRE INVOICE AND SUPPLIER CORRECTIONSHi All, Could anyone help me that what is the use of this feature. How it will be useful. Please do share the thoughts and screenshots if possible. What is the use of th…Pravalika.Kesari 62 views 2 comments 0 points Most recent by Akanksha Bhardwaj Payables, Payments & Cash Management
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Highlighting of SR based on the SR Status on the SR Landing pageHi Team, Can you please let us how can we highlight a Service Request record on SR Landing page based on the SR status or any other attribute. This is a business require…
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B2B Service for Incident ManagementSummary: Can the Oracle B2B Service Request/Center used for raising service requests also be utilized for reporting incidents? Content (please ensure you mask any confid…
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Is Redwood experience (Service Center) available to Partner Relationship ManagementHi Team, We have the visibility of SR in simplified UI, when we assign the SR to Partner User. But the user doesn't have visibility to Server Center - Redwood Version of…
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how to show moving notification or simple notification on layoutsSummary: Requirement is whenever I open service request Layout I need to show moving notification in red line. Content (please ensure you mask any confidential informati…
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Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification emailSummary: If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS u…
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How to see recently viewed records in service center?Organization: Terex corporation Summary: Users wants to see recently viewed cases in service center. Is there any way we can see these records? Content (please ensure yo…