Category 235
Discussion List
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what are the meta data for Hdl for manage defult access for offering or courses , any example pleasewhat are the meta data for Hdl for manage defult access for offering or courses , any example pleaseMohammad Hussein 21 views 1 comment 0 points Most recent by Keerthi Masireddy-Support-Oracle HCM Data Loader (HDL) -
Is it possible to show the Installed Base Asset Lot Number on the Service RequestSummary: We are using both lot and serial controlled products in service. We have the Installed Base Asset Serial Number field on the service request, but we don't seem …John Schmottlach 31 views 1 comment 0 points Most recent by Sam Houg - Support-Oracle Fusion Service -
Auto Populate Account from selected Contact on an SR (Redwood)In the classic UI, if a user removes the Account/Contact on an SR and then updates the Contact the Account automatically populates based on the selected contact. Does an…
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Service Request Category Setup and Maint Redwood pagesIn CX Service 23D the Manage Service Request Categories setup task is a Redwood page. We added 2 custom attributes to the Category object in App Composer and published t… -
Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Maintain Meta Model and IndexSummary: Hi, We have a Maintain Meta Model and Index process in error in scheduled processes. This was scheduled by someone who is now a leaver, so may be the reason for…Daniel.McDermott 64 views 1 comment 1 point Most recent by Praveen Desetty - Support-Oracle Fusion Service
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How to implement CTI integration module for FusionService with GenesysCloud?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.07.0 Summary of the question: Customer wants to know How to implement CTI integration …Bodhisattwa Mukherjee-Oracle 31 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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for performing netting process in intercompany transactions what roles are requiredfor performing netting process in intercompany transactions what roles are requiredEleti Mahender 11 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the …Asma Alghanmi 11 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
SetAttribute in Groovy script after calling a REST Api not changing status?Hello, We have a script of calling third party web service and after that script we want to update the status of the Service Request, but it's not working with setAttrib…
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Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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Comments History for Approval RulesHi Oracle Expert, Could please advise if there is a way to download the log file for Comments history after updating the approval rules? Thanks.
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How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum… -
How can we assign tasks in Journeys to specific Employee TypeHi, We have created a Journey, which has multiple tasks but not all tasks are applicable for CWK, so how can restrict the same.
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Ability to stop Customer Service Representative from seeing Pricing details in Asset Overview PageHi team, In the Asset overview page, is there anyway the service representative can be made to not see the pricing details in the Last Sales Order Tab, Subscription tab …
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
OEC: Date field in Advanced Filter shows in UTC and result data shows in User TZ EST in Landing PageDate attribute 'Debrief Completion Date/Time' in Advanced Filter applies in UTC and the resultant data shows in User preferred time zone (EST) in 'Work Order' landing pa…
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what privilege is required for below requirementswhat privilege is required for below requirementsEleti Mahender 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Fusion Service -
Do we have Redwood Experience for Manage Legislative Data Group(Workforce structures)Hi All, Do we have Redwood Experience for Manage Legislative Data Group field. (Work Force Structures) Couldn't find the above title in Oracle Docs. Please share your in…RamkumarKadhiravan 22 views 1 comment 0 points Most recent by Rachita Mishra-Oracle Human Capital Management -
Query to find child SRSummary: Child SR is added into the Parent SR via Relationships tab as shown in below snapshot. How can we get the child SRs through query? The table SVC_SR_REFERENCES s…Umer Khitab 21 views 3 comments 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Applicability of SFTP Directory functionality in fusionSummary: We are looking forward to availability of a functionality. For the payments made, Payment Status Report (PSR) from banker should be forwarded to an inbox direct…Sujith Kandukuri 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Does anyone know how to modify the values for the profile SVC_ATTACHMENT_UI?Summary: How do we modify the value of the profile SVC_ATTACHMENT_UI? Content (please ensure you mask any confidential information): Our client wants to change the displ…Ameet Keshkamat 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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CyberSource payment gateway in b2b service request redwoodSummary: Hello, We have a requirement to integrate a 3rd party payment gateway for pre-authorizing credit cards and processing payments on our B2B service. The chosen pa… -
How to Bypass the SSO Login for External customers to login in Bill Management Portal.How to Bypass the SSO Login for External customers to login in Bill Management Portal. Please go through the Doc : How to Bypass Federation SSO For Supplier Portal ( Doc…vivek mancha 173 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Restrict to admin access on target test system pre P2T refreshSummary: Any way to lock down the target system pre P2T so that post P2T only admins can login to complete post P2T steps. This is to ensure users dont login into a test…
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How to limit Service Request accessSummary: How to limit a resource to only view/edit Service Requests that they created or are Assigned To. Current visibility with native Customer Service Rep or Sales Re…
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ASN/ASBN Creation Notification to PO ApproverCould you please let me know, how to setup a Notification to be sent for the PO Approvers when an ASN/ASBN is created. Currently only Buyer receives the Notification, Cu…
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Audit report to review the history of the contact (even deleted contacts)We have noticed that a couple of customers are missing the contact that was created under the Communication tab from both account and site level in Production instance. …