Category 235
Discussion List
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…Akshath M G-Oracle 21 views 2 comments 1 point Most recent by Tony Phetbourom-Support-Oracle Fusion Service -
Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message?
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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How to BULK update DFF values in Purchase Order Header ?Summary: More than 3000 PO Releases imported from EBS to FUSION as standard PO. Their Creation Date and Approval Date loaded in Date_Attribute1 & Date_Atribute2. All the…Syed Iftikhar Ahmed 192 views 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service
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Need to get DFFs data to be populated from AMEX in ExpensesWhile getting data from Amex into oracle, there are few fields that populated from amex namely merchant name, ticket number. We have created DFFs for some more informati…
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How to convert String to JSONSummary: How to convert String to JSON Content : Customer is not able to use JsonSlurper() method as they need to convert string to json. Please help to find a better wa…Bodhisattwa Mukherjee-Oracle 1 view 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…n_Kiranmayee-Oracle 53 views 2 comments 1 point Most recent by kishore madhavan-Oracle Fusion Service
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How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
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How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …
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24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
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Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
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Lateness calculation in time and laborMy work shift from 8 am to 4 pm and I have reported hours from 8:45 am to 4 pm now it will calculate 7:15 Working hours and 45 mins lateness hours, how to derive this la…
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Requester recieve wrong quantites against transfer order (Shipment)The requester recieved the all quantity of one item, but actually they returned the materials ( no need for them) the pr shows that the requested item equals the shipped…
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Fusion Application - Module ClarificationHi Team, We are working for Mining Customer, We would like to know that Oracle fusion having any Mining, Exploration and Energy & Utilities modules available?
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Automate Forward or Response Email from SR Messages subtab to Primary Contact when SR is createdSummary: We want to automate sending a Forward or Response email to Primary Contact when SR is created. This is mainly to include {##123***##} type auto generated value … -
Visual Builder Studio, can fields from 2 containers be made dependent on same page extensions (RSSP)Summary: Can one field lets say "Requisition Type" (from container 2) be selected based on value on a field "budgetary control" (from container 1) . PFB the screenshots …RanjanDasSouhardya 41 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access…
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Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?Summary: Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk? Content (please ensure you mask any confidential informatio…
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How to prepoulate value in additional email address while composing responseSummary: Hello , We have a requirment when we are sening response message from SR>Messages, we want set to address with a custom filed in SR which stores email id.could …Vadla Sudheer 31 views 2 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Goal PageHow to change the warning Message test on the Goal Page. The total Goal for this goal plan is 100. You need to make changes so that the total goal add up to 100. Thanks
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How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Record of approval for Miscellaneous TransactionSummary: When the user performs a miscellaneous transaction that requires approval. Once he sends the Misc. Transaction for approval. Where can he review whether the tra…
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Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.