Category 235
Discussion List
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How to remove/revoke access to Procurement Module for any userHello folks, Could you please guide me on How to remove/revoke access to Procurement Module for any user? What Roles/Priviledges we should remove from user profile and s… -
How to send the real time PO Status change information to downstream systemsHow to send the real time PO Status change information to downstream systems Cancel, Closed, Pending Approval like this..
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Redwood Helpdesk CustomizationHi Team, Our third party support team customized the page to disable few fields and category is populated based on the business unit. I would like to make category and d…
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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Is there any way of grey out the submit button while raising service request in the HRHD systemSummary: We would like to restrict/grey out the submit due to certain conditions such as if employee doesn't have active emirates ID she/he should not be able to click o… -
NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…Pratibha AdhavLTIMindtree 91 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Is it possible to create new/custom actionable infolets for FIN/SCM module ?We are trying to create an Custom Actionable Infolet, so that we can add actions (ex. Create, Submit PO/Requisition). But as off now there is only one option available f…
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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How to change default saved search of Service request subtab in contact objectHi , We are trying to change default saved search of service request subtab in Contact details pages. We want to default the value of SR Status to "ALL" in SR subtab in …
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REST API Call for Custom Object is not returning any responseSummary: We created a custom object using Application Composer and Published. From the application, we are able to create records in that. 2. We are unable to get/post u… -
We are looking for Oracle Fusion HelpDesk tables for a custom BIP ReportSummary: We are looking for Oracle Fusion tables to fetch - Manage Service Request Statuses, Knowledge Content Types and Knowledge Article Q&A fields in custom report. T…
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Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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Hidden columns in FBDI templates are excluded from the CSV generationHi, team. As this title, I am facing the problem "Hidden columns in FBDI templates are excluded from the CSV generation". * I wrote SR about this problem first, but the …
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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Help Desk - waiting day limit not considering calendarHello Experts We are facing some issues here in Help desk because the SR is ste to have 2 days of waiting a response maximum. Set by SVC_HRHD_IN_WAITING_DAYS profile val… -
Redwood for Core HR -need assistance on migrationHi , We are starting to implement Redwood in our firm for Core HR HCM. Can someone please guide what is the step by step procedure in a short form so that i can then fol…Palak Srivastava 121 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…Mariachiara 21 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Create a custom phone type with all 3 fields including phone extensionThe client needs a field similar to that of the "WORK" phone that contains all the fields like the phone extension. We created an additional phone type but it doesn't se…
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Not able to Create AR invoice in Fusion through rest apiI am creating an AR invoice in Fusion through the REST API. There is a descriptive flexfield (DFF) on the header level called "context value." When we pass "Segment Code…Adwait Rajmane 1 84 views 1 comment 1 point Most recent by Guiliano Mendez Receivables & Collections
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HR Help Desk - "Assigned To" Column appears empty for some AgentsHi everyone, I’m facing an issue in Oracle HR Help Desk where the "Assigned To" column in the ticket overview appears empty, even though tickets are correctly assigned t…
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Data Extraction Approach for Oracle tables that doesn't have PVO'sProblem We need to understand what is the best Data Extraction Approach for Oracle tables that doesn't have PVO's Came across below approaches: Approach 1: Steps: 1. Cre…
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The Art of the Possible: Direct Access to Service Request DetailsOverview https://videohub.oracle.com/embed/secure/iframe/entryId/1_7gvykqwb/uiConfId/35965902This guide will show you how to skip the foldout panel and go straight to th… -
The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview https://videohub.oracle.com/embed/secure/iframe/entryId/1_3dxr0ehf/uiConfId/35965902 This tutorial will show you how to use Fusion Service Extensibility to desi…
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Email Daily Quota by using object workflowSummary: Hi, i have a requirement to send massive email for email campaigns. I know i can use application composer and object workflow to achieve this Now, what would be…
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Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
Steps to create a maintenance Work order in Fusion B2B as service Work Order and Service RequestSummary: If anyone have done the setup for creation of service Workorders and service requests from Maintenace Work Orders. I have executed the process "Create Service W…
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How to extend side and foldout panels in Fusion Service Center - Join us on Nov 5th!Hey! Want to see how to extend side and foldout panels in Fusion Service Center? Join our live webinar on Nov 5th at 9am PST. Karyn Kurland, Sono Chacko, and I will be s…