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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?

in Fusion Service 2 comments

Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in Classic UI disappears. Both bars are "enabled" but only the one marked as "default" seems to appear.

Content
Our plan for Redwood go live is in phases, by country, so not all users will switch to it at the same time.

Currently in  Classic UI, the headset icon appears in the toolbar while navigating in Service relates objects (SR etc), this allows agents to click on it, making themselves available to get incoming calls:

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