Category 235
Discussion List
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the… -
Run Queue Assignment action not available in Redwood Fusion ServiceSummary: How to run queue assignment in Redwood Fusion Service. Run Queue Assignment action is not available. Also how do we set the queues and assigned to filed to null…
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Oracle Certification migration from Old company email ID to new company mail IDSummary: Hi I recently joined the new organization, in my previous organization I had done the below Oracle Certifications which I need to map to my new company email ID…
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Case management page is loading emptyHave enable the case Management and given the appropriate roles to the users, scheduled processes needed for the roles sync has also been done. However, still the case u… -
How to bulk download attachmentsWe are migrating our data from Oracle ERP to a new system and as part of this data migration activity, we need to extract all attachments from ERP for the entities we ar…
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Oracle fusion Service Cloud Translation not working in Redwood VBHi All, For CX Service Cloud added the translation in Redwood VB for custom fields, Which is not working and system throwing JSON error as below. The same steps we have …
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Helpdesk Agent is unable to assign Journey to the SR raised by other agentsSummary: Hello Team, We are facing this issue where Helpdesk Agent is unable to assign Journey to the SR raised by other agents. We get this below error "We couldn't ass…
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Search Accounts using non-Primary addressSummary: Search Accounts using non-Primary Address Content (please ensure you mask any confidential information): Hi , We have a requirement wherein we need to search Ac…
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Table for Relationship in Service Request or query to get relationship in SRSummary: In service request there is a tab for Relation ship. I want to find table or query to get sr linked in relationship to the main Service request. Please help Con…Mahesh Ayyalasomayajula 36 views 2 comments 0 points Most recent by Mahesh Ayyalasomayajula Fusion Service
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SOAP Web Service to download attachmentsSummary: I'm trying to download attachments using ERP Object Attachment Service (https://docs.oracle.com/en/cloud/saas/financials/24a/oeswf/erpobjectattachmentservice-d1…Sue Yu 231 views 1 comment 0 points Most recent by Cristian Bilibou-Oracle Reporting and Analytics for ERP
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How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
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Will the Action Plans Works in bi directional/Summary: We are trying to create a Action Plans such that once action on the next stage has two option but how do we give condition such that 2nd flow should be followed…
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Sales Stage field in the filter is appearing as a text input instead of a dropdown list.Summary: In the account object, when a user opens a specific record and searches for "Show Opportunities," we have enabled the Sales Stage field in the opportunities sub…Vijay Kumar Kotagoda 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Cannot see products in the SRSummary: Hi, We created the Product Catalog and added the Root Product Group to the "Service" usage. The products have the "Enable for Service" = Yes. We also set this o…AparajitMalliJawaharBapu 11 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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What is the process to release a Purchase Order that is associated with an erroneous invoice?The customer has invoice 0001 which is associated with Purchase Order 23. However, the user must apply a Credit Memo to fiscally cancel invoice 0001 and in turn generate…
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Can we truncate Primary point of contact field to first name in HR Help Desk while triggering emailSummary: Hi All, We have a requirement to trigger an email, and the template goes like this Hi [$PrimaryContactPartyName$], Thank you for reaching out. We have assigned …
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How can we add Supplier as a LOV value on Service Work Order ?We have a requirement where the information of the Supplier needs to be made available in a field attribute in Fusion Service Work Order. How do we enable this to have t…
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How to fetch assignment ID/Position ID from timecard pageThe requirement I’m working on and was wondering if anyone have encountered something similar. Specifically, if someone have tried retrieving the assignment ID or positi…
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Table jl_br_ar_collection_docs_all is empty in oracle cloud.The table jl_br_ar_collection_docs_all is empty. Does anyone know how this table gets populated? This table is being used for Brazil Boleto Pdf report.
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ERP Cloud Fusion DatabaseHi, i have a customer that is asking about Disaster Recovery with defined Recovery-Point Objectives (RPO) and Recovery-Time Objectives (RTO) for my erp cloud fusion data…Joseph Rodriguez 1 view 1 comment 0 points Most recent by Joseph Rodriguez Reporting and Analytics for ERP
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IDR scans only the PDF and the other attachments on the emailFor e.g., Excel for account reconciliation are not attached by the application to the InvoiceBhavish Kumar B 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Receivables & Collections
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How to control the inconsistency in the color coding in TCS graphs?There is an inconsistency in the color coding used for each report. Different colors are assigned to data points for every TCS, which creates confusion and hampers the c…Divyansh srivastava 21 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Compensation
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Maximum limit to load bulk records in rest apiwe are trying to create a service request along with the more 4000 lines data in the child object of service request. But we are getting 504 Gateway error issue. The Ser… -
Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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How can I distinguish which scheduled job created the record?I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was able to kn…
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How can I distinguish which scheduled job created the record?Summary: I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was a…
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Show "Smart Action" bar in Details layoutSummary: Hi, I have a very specific simple question. Client doesn't like the Foldout panel (Overview) page - From the list page, they want to go to Details layout. For e…AparajitMalliJawaharBapu 11 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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Help Desk Categories not bound to Business UnitsOur initial configuration is not using the Multiple Business Units. However, our PPM will be needing to have the Multiple BU enabled, which will affect all our current c…Pernel Dela Pena 41 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Not able to filter subview data for the cx-panel in Redwood SalesSummary: We have created a panel using the fragment cx-panel in Account object with the resource as 'serviceRequests'. Now the issue is when we click View All standard a…Sreekanth M, Oracle-Oracle 192 views 11 comments 0 points Most recent by Haresh Pahilajani-Oracle Sales