Category 235
Discussion List
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Unable to edit the Queues in ServiceI have added some queues, However I am unable to edit the Distribution, Overflow Criteria, etc. Please see the attached screenshot. Any help is appreciated. -
How to maintain font style as "Calibri" in CX?Summary: Currently in outlook we are following font style as "Calibri" however the same is not added in CX. So please let us know how can we change the font style in cx.… -
The same service category cannot be used for more than one BU.Summary: Hello community, We need to use the same service categories for more than one BU, currently at GUI level it is only possible to select a single BU for each cate… -
ErpIntegrationService exportBulkData - retry tag element when the callback URL servicefails with 500Hi, Issue: We are submitting the ErpIntegrationService webservice's exportBulkData operation to submit an ESS job in fusion and also providing a non-oracle service URL u… -
Bulk Update Bill-To Address for Customer Account SiteSummary: Account Receivables - Our business user is trying to end-date the existing bill to address for a customer only for selective accounts - site level. And create a…Jayaram AnuPriya-Oracle 19 views 1 comment 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…Gadi Chaitanya 36 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to get complete API for audit reports for application configuration changesSummary: How to get complete API for audit reports for application configuration changes Content (please ensure you mask any confidential information): How to get comple…
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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How to integrate Oracle CX with Five9 call center applicationSummary: How to integrate Oracle CX with Five9 call center application Content (please ensure you mask any confidential information): We want to understand if there is a…
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Visual builder Studio: How can I fetch field value from one redwood page to another?Summary: On Responsive Self Service Procurement Page (Redwood) , we want the field value on 'Requisition Summary Page' to decide the Display value on a field on 'Lines P…RanjanDasSouhardya 52 views 3 comments 0 points Most recent by Gulani Simran-Oracle Self Service Procurement
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How to get complete audit reports for usersSummary: Our requirement is we need to integrate our audit logs with third party system. What ever happen in Oracle b2b service cloud we need to capture it in thrid part…
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philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…Akshath M G-Oracle 30 views 2 comments 1 point Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message?
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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How to BULK update DFF values in Purchase Order Header ?Summary: More than 3000 PO Releases imported from EBS to FUSION as standard PO. Their Creation Date and Approval Date loaded in Date_Attribute1 & Date_Atribute2. All the…Syed Iftikhar Ahmed 250 views 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service
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Need to get DFFs data to be populated from AMEX in ExpensesWhile getting data from Amex into oracle, there are few fields that populated from amex namely merchant name, ticket number. We have created DFFs for some more informati…
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How to convert String to JSONSummary: How to convert String to JSON Content : Customer is not able to use JsonSlurper() method as they need to convert string to json. Please help to find a better wa…Bodhisattwa Mukherjee-Oracle 18 views 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
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How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …
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24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
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Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
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Lateness calculation in time and laborMy work shift from 8 am to 4 pm and I have reported hours from 8:45 am to 4 pm now it will calculate 7:15 Working hours and 45 mins lateness hours, how to derive this la…