You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Helpdesk Agent is unable to assign Journey to the SR raised by other agents

in Help Desk 1 comment

Summary:

Hello Team,

We are facing this issue where Helpdesk Agent is unable to assign Journey to the SR raised by other agents. We get this below error "We couldn't assign the journey"

Navigation: Help Desk Tab—>Help Desk requests—>Search for SR raised by other Agent—>Assign Journey

We have also assigned Manage Journey by HR privilege to the user.

Can you please advice?

Regards,

Neha

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!