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What is the process to release a Purchase Order that is associated with an erroneous invoice?

edited Oct 21, 2024 4:06PM in Purchasing 1 comment

The customer has invoice 0001 which is associated with Purchase Order 23.
However, the user must apply a Credit Memo to fiscally cancel invoice 0001 and in turn generate a new invoice to pay Purchase Order 23.

NOTE: I cannot cancel invoice 0001 because I would not have a document against which to apply the credit memo.

can you help me please.

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