Category 235
Discussion List
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Enterprise Structure SetupSummary: We have rolled out the setup for CX sales and in progress of configuring the products for CX service. Service module require Products setup, this process expect… -
Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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Using CustomerAccountService for Bulk dataIssue: oracle fusion sends AR invoice to all the contacts who has BILL TO role responsibility under the customer account. which is not needed as our business function, s…
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 27 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha… -
How to add zip+4 to checkThere is a check that has been sent back to us, due to it not have zip 4 in the address. In testing, I have implemented the zip 4 in Manage Address Formats and I created…abbymartin53 43 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to implement Message in service center in redwood?Summary: We have functionality to record the comments from service request in Message subtab. Please suggest how can we implement this in service center? Content (please…
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 47 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Inventory Management
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 47 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Facing error while posting charges for the PM WOSummary: Hi All we are facing error while posting charges for the PM WO , AS per the Service Logistics profile setup cost org is defaulted on the technician inventory or…Ashu Rewri - Trinamix 25 views 2 comments 0 points Most recent by Ashu Rewri - Trinamix Service Logistics
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Query or tables Details on LDAP User and Policy Stripe ColumnsSummary: Could you please provide me with the table names or the queries related to the following two columns: LDAP User Policy Stripea Content (please ensure you mask a…Shruti Agrawal 37 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 78 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…
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How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
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Automate addition of products to a product groupHi team, Is there any script that can be used to automate addition of products to a product group of a service catalog. A lot of items are being maintained by the custom…
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Ability to show service categories in hierarchical list in workspace while searching.Hi All, Our customer is having hierarchy setup for service categories, they are looking for the ability to show service categories in hierarchical list(roll-up) in works…NikhilSamudrala-Oracle 21 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…
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Unable to add attachments to closed service requests after 24BHi All, We are unable to add attachments to closed service requests after 24B, can anyone assist on this? Thanks & regards, Nikhil
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need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
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How to trigger the ingestion job?Summary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
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B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin…
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Disable SR creation for Inbound emails, but maintain the email communication on existing SR's?Summary: Our client isn't ready yet to have inbound emails to their Support Email start creating new SR's, but they like the ability for Agents and Customers to communic…
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How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base… -
Recruiter is not able to edit the personal info pageWe don't want the recruiter or hiring manager to edit anything on the candidate's profile (Should be limited to the candidate)Pavan Sekhar 44 views 1 comment 0 points Most recent by Alex N-Oracle Recruiting, Opportunity Marketplace
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How to get the status and log file for a child ess job using websericves.Summary: Hello, Team. Greetings for the day We have a requirement to send out the log file of a failed ess job, but in our case, the actual error log file is generated a…User_2025-10-24-00-15-43-324 236 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to create a service account in Docusign for signing the contracts?Summary: I want to create a service account in Docusign for signing the procurement contracts. Kindly suggest steps on the same. Content (please ensure you mask any conf…