Category 235
Discussion List
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Estimated FMW 14.2.1 release dateTo whom it may concern, Do you know what is the estimated FMW 14.2.1 release date in the Summer or Fall or Winter 2024? Thanks, Peter Cheng -
Is there an API to fetch service catalogHi, Wanted to check, If there is an API to fetch service catalog (Manage Product Groups)
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An offboarding checklist task going to the wrong managerEmployee has two work relationships. An offboarding checklist task is triggered when a termination of the non-primary work relationship is done. But the checklist task t…
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio… -
Service Request Attachment Privilege missing "You do not have permission to add a new attachment."Hello Community We have a Custom Role for Service Requests. This Role should be able to create all the different Service Request Messages and be able to attach Attachmen…
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How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…Vitejanu Vasile-Madalin 11 views 2 comments 0 points Most recent by Vitejanu Vasile-Madalin Fusion Service
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Getting attached error while importing party site uses through bulk FBDISummary: Content (please ensure you mask any confidential information): Getting attached error while importing party site uses through bulk FBDI.
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Search Filter : My subordinates are members of Queue Not workingSummary: Hello Everyone , We have 2 setups in the application one reporting manager and another is Queue. Below is the structure : Manager : A Under A we have 2 Subordin…
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How to hide a queue or make it read only for employees when creating a SR in classic HR helpdeskSummary: Need to hide the queue field in create service request page for a particular role. We want it to be visible for the Helpdesk administrator while creating a SR. …
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How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti… -
Difference between reassign and transfer service requestSummary: Hi community, I'm struggling to understand what the difference is for the manager and agent between using the Assigned To through the Help Desk Request Details …
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How does Primary point of contact of a Service Request know that it is being converted into a CaseSummary: User raises a Service Request and Agent converts it to a Case. How do the User know about this? And how does the conversation happen between the Case Manager an…
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Add the AI Assist Button to Custom Content Type for Knowledge Articles in Fusion ServiceSummary: We have enabled AI on Knowledge Article Content creation, but the AI Assist button below doesn't appear on our custom Content Type pages. Is there a way to exte…
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Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici…Jaymin Kansara_31 52 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Configure SSO for Customer Self-Service Portal with a third party applicationSummary: Our customer is an University. As soon as a student signs their contract, an account is created on a third party application that holds information regarding al…Cristian Rogelio Velasco Gutiérrez 83 views 5 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Identity and Access Management
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Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa…
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Category - Internal Help DeskHello team, In the classic Fusion Service (CX) view, when creating Service Requests (SRs), an icon was displayed under "Category" that allowed you to see the Category Na…
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Unable to find 'Assigned to Preferred Name' field in HR Helpdesk ObjectHi team, Is there a way we can use the 'Assigned To Preferred Name' field in the trigger created under the Message child object for the HR Help Desk object? We can only …
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…Pratibha AdhavLTIMindtree 81 views 8 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac…
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required to show account and contacts and activities under redwood service?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle Could you pls let us know What privileges/roles are required to show account and contacts and activities under …
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…Ricardo Barrera R 11 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Unable to upload a file in a specific UCM folder through SOAP callHi, We are trying to upload a file to a specific folder on UCM (Fusion CRM) using a SOAP call. We are using the following payload, and while we receive a 200 OK response…
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is there Rest API to update Absence Balance and Plan enrollment in Oracle FusionHello Everyone, I need a API to update balance and do the Plan Enrollment in Oracle fusion. i went through the doc.oracle.com, but didnt get any help.
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ReferenceError: cxcore is not defined Error (Redwood)Summary: Hey All, We are trying to configure CX-Panel for WorkOrder in the SR Overview Page so that users have the capability to filter which is not available with custo…