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Difference between reassign and transfer service request

in Help Desk 3 comments

Summary:

Hi community,

I'm struggling to understand what the difference is for the manager and agent between using the Assigned To through the Help Desk Request Details page and utilising the Transfer Action to reassign a service request.

Is there accessibility or reporting differences between utilising these two different areas. What is the best practice that Oracle support. I don't seem to be able to find any supporting documentation that makes it clear to my client what the difference is.


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Redwood HR Help Desk (25A)

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