Category 235
Discussion List
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Unable to add resources to Internal Service request queuesSummary: I'm setting up internal help desk requests. I created a custom resource role and set the Usage to Service feature. I assigned this resource role and a resource … -
Oracle Retail POS - xStore needs to access (Input / Output) the ERP dataOracle Retail POS - xStore needs to access (Input / Output) the ERP data Where can I find reference Document for related APIs? -
Creation of Redwood work Order and service request directly from AccountSummary: Can we create redwood service request and workorder directly from account page? Any idea please if anyone have done the same? Thanks,
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How to create a Expandable section on Fusion Service UI for REDwood work Orders via Visual BuilderSummary: I want to add a segment/fragment on the Work Order (WO) UI by utilizing the attributes defined for the WO. I tried a few options like creating a fragment and ad…
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Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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Is there an interface that can query the status of Oracle fusion in real-timeIs there an interface for real-time querying of the status of Oracle fusion, including whether it is available for our company, including system updates and other unavai…
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Auto Assign Category and Queue to Service Request created through inbound email?Summary: SRs getting created through Inbound email with basic details (e.g. Title and Problem Description). Is there any way to auto assign a category and queue when SR …
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View photo option on work order attachment ( redwood)Summary: Greetings, Currently, on the OFSC Work Order Next Gen UI, we are mapping photos from OFSC to B2B Work Orders. As a user, it would be highly beneficial to have a… -
NGS - How to give expression in Layout condition?Summary: Hi @Edson Junior, Oracle , In Service center we requirement like need to show layout conditionally and layout condition is of following. if(CategoryId==30000001…Pratibha AdhavLTIMindtree 41 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Performance Document can Automatic Upload to DORHi Team, We've one client requirement to attach the performance document as document of record (DOR) once the PD gets completed upon the performance cycle in redwood UI?…
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"Attachment1":"FAILED" Error While attaching document on Payment using SOAP API(With cleared status)We have a requirement to attach a PDF document to "Cleared Payment" using the SOAP API (localdomain/fscmService/ErpObjectAttachmentService). While trying to execute this…
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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Remove Employee's Copy Help Desk RequestSummary: We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions. However, there is still that same action for employee. We …
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Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same … -
How to create alert for Long running ESS job in Oracle FusionI need to create an alert so that system can notify me if an ESS job in running for more than expected hours .. Is there a way to create an alert in Fusion system?
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Purpose of the 'Contact Information Category' field under Family and Emergency Contacts?Summary: What is the purpose of the 'Contact Information Category' field under Family and emergency contacts? Content (please ensure you mask any confidential informatio…Jammy Gupta 12 views 1 comment 1 point Most recent by Simona Stoian-Support-Oracle Human Capital Management
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Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra…
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Is it possible to change the default filter values selected for SR in Accounts details page layout?Summary: We are looking to show all the SRs for Accounts (open and closed) by default in Service Requests tab of Account. At present by default Open SRs are shown and th…
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Sending an Outbound message via groovySummary: Hi, Is it possible to send an outbound message from a service request using groovy? Basically, we want to automate some outbound messages on the click of a butt… -
Case Management Fields in redwood UISummary: We have 3 categories of Case management. And we have around 60 Date fields to be created but when we tried creating under Application Composer > Standard Object…
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With Fusion REST APIs is there a way to 'describe' a child resource without requiring parent Id ?Of course the approach is https://{{host}}/{{apiEndpoint}}/{{parentResource}}/{{parentId}}/child/{{childResource}}/describe However, this requires there to be an instanc… -
Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act…
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Redwood - How default field value on create in Service Request?Summary: Hi @Edson Junior, Oracle, On Service request page we have Customer Type. For this field we want default value as PARTICULARIES. we tried to give default value f…Pratibha AdhavLTIMindtree 32 views 1 comment 1 point Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to add custom table which has records in layoutsSummary: We need to add one custom page in tab in custom object. When user click on that tab it open that custom page and that page will call Third party API and we need…
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what is the join between GL Journal tables to FND_BPM_TASK_B table.I need to created BIP reportI need to create a BIP report with Journal details ,journal approvers and approval comments .But I tired to join between Journals tables with FND_BPM_TASK_B,fa_fusion_so… -
How to restrict standalone work order creation in Fusion Service?Summary: How we can control that user should not be able to create standalone work order n Fusion Service? Work Order must be created from Service Request page. Content …
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Groovy script to move or copy attachments from one account to another account recordSummary: We have a requirement in which we need to move or copy attachment (only png pictures) from one account to another account record via groovy in oracle sales clou…