Category 235
Discussion List
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How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio… -
What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped … -
Unable to create Object TriggerUsing this trigger i want amount field to default 0 amount in the Cost tab of proposal but i am getting error.Unzela Khan 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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Parellel approval for intercompany journals is not working as expectedHi Team, We have enabled the parellel approval for intercompany journals and the 1st approver is approved and the 2nd approver is rejected. As per the functionality when…ChittiKrishna 11 views 4 comments 0 points Most recent by ChittiKrishna General Ledger & Intercompany
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Predefined Message Templates in Service CenterHi, our client would like to have some preconfigured response templates to use in the message section of Service Center, in order to avoid writing emails from scratch ea…
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How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…Sankalp Damele 31 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
I can't see the account when creating a work order field serviceSummary: I can't see the account when creating a work order field service Content (please ensure you mask any confidential information): We have created several accounts… -
Difference between HR Help Desk Request and Internal Service RequestSummary: Need help to understand how differently we can use the 'HR Help Desk Requests' and 'Internal Service Requests' Content (required): We are implementing NextGen H…
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CSV file import format error for task: Configuration tax optionsCurrently receiving an invalid file format error when attempt to Import a CSV file for Task " Mange configuration Tax Options" despite file being in CSV format. Seeking …
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How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…Edson Junior, Oracle 131 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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createI have created a custom ESS job which calls the BIP where bursting is enabled. When ESS job errors due to one of the following reasons No data found for the query Proble…Srinidhi Krishnan 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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No data on Categories for Service RequestsSummary: There is no data visible on category field on service request details page Content (please ensure you mask any confidential information): Hello experts, I have …
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Document of records approval work flow is getting overlapped.Hi Team, We have two approval rules for Document of records, One for employee and one for HR. When the HR submit the DOR it should be auto approved and When Employee sub…xbyz-Oracle 11 views 1 comment 0 points Most recent by Claudiu Postolache-Support-Oracle Human Capital Management
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Export to excel as .xlsx instead of .xlsIn Manage Invoices page if we search any invoices we have a 'Export to excel' button, When we click the option it'll download a export.xls file with the details. We are … -
Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
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Disable Default Queue for Internal Help Desk (Service CX)When setting up Internal Help Desk (Service CX), we noticed that a default queue was automatically created. Is it possible to disable it or prevent it from being used as…
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How to enabled custom field Location Department dynamic LOV in Case ManagementSummary: How to enabled custom field Location Department dynamic LOV in Case Management Hi All, We want to bring location and department of impacted employee (Primary Co…Chandra Shekhar Narayan 51 views 5 comments 0 points Most recent by Chandra Shekhar Narayan Help Desk
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Any report that can extract SR details with comments/date?Looking for a report that can extract all the comments from the Service Request including comments with dates
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Is there any FBDI/API option to update the Aggregated Bill Of Resources in Simulation set.Hi Team, Is there any FBDI/API option to update the Aggregated Bill Of Resources in Simulation set of Oracle Cloud Planning module.
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News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu…Aahiri_Sarma 124 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Queues inside other queuesHello Under the topic "Overview of Queues" in the link https://docs.oracle.com/en/cloud/saas/fusion-service/fauec/overview-of-queues.html it is mentioned that we can "pl…
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When merging a customer and supplier not all the sites appear, is this normal behavior?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Bernardo Martinez 11 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Supplier Management
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Availability of the "Related Service" field in Internal Help Desk (Redwood)Hello, I'd like to know if the "Related Service" field, which appears at the end of the "Edit Service Request" option, is available in the Internal Help Desk (Redwood). …Evelyn Orozco-Oracle 21 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
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Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che…
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How can I leverage Category Code in a usable way on the Service Request Edit page?Summary: I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category f…
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How to correct the receipt and PR booked under an incorrect legal entityScenario: A PR was created under an incorrect legal entity (10101), Receipt was done for it (fully received) and invoice was matched against the PO and receipt, invoice …
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Price List Rest API?I am currently working with the price list API for calculating the unit price, list price, and extended amount based on domestic and international settings for selected …
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How can I enable "My messages" in Service Home RedwoodSummary: Hi community, I would like to know how can I enable "Me messages" section in Redwwod to see inbound emails. When open this view I cannot see enything: can you h…