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Can user receives an email when his SR is updated in Digital Customer Service? — Cloud Customer Connect
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Can user receives an email when his SR is updated in Digital Customer Service?

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Summary:

Is there a possibility that user receives an email about updating his Service Request by Agent in Digital Customer Service? Or he must sign in and see the updated SRs? Is there a way to configure this?

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Version (include the version you are using, if applicable):

We are using Digital Customer Service latest version in Visual Builder

Code Snippet (add any code snippets that support your topic, if applicable):

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