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How to configure, when child service request is open, parent service request cannot be resolved

in Fusion Service 3 comments

Summary:

Parent SR cannot be updated to resolved, when child SR is open


Content (required):

In Fusion Service, Created a 1:M relationship between Service Request to Service Request object. Child Service Request is linked to the Parent Service Request object through a sub-tab. how to configure, when a child service request is open, parent service request cannot be resolved.


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Code Snippet (add any code snippets that support your topic, if applicable):

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