Parent Category on Service Request Page
When we create a Service Request with a child level category, it only shows the child category name. There is no way to identify the Hierarchy of the Category. E.g. Parent category 'Incident' have a child category 'Electrical' which also have another child 'UPS & Batteries' (e.g. Incident-->Electrical-->UPS Batteries). If we create SR with Category 'UPS Batteries', there is no way user can identify it is an incident as system saves the child category value and does not show the backtrack. Is there a way to identify the hierarchy of the category on service request page?