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Can we pass the file attachment from parent SR to child SR that generated by action plan? — Cloud Customer Connect
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Can we pass the file attachment from parent SR to child SR that generated by action plan?

Planned
21
Views
2
Comments

Summary:

Need to have inherited attachment in generated action plan service request.

Content (required):

Dears,

We need to copy/pass the attachment from original service request to the new service request that created from action plan, is it possible?

Version (include the version you are using, if applicable):

22C (11.13.22.07.0)

Code Snippet (add any code snippets that support your topic, if applicable):

1
1 votes

Planned · Last Updated

This is a great idea! It is something we hope top deliver as an out-of-the-box feature in the near future.

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