Category 235
Discussion List
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Default Work Order Search in Service Request TabSummary: Hi, Is there any way to change the default search on the Work Orders sub tab on Service Request to "All Work Orders" instead of "Open Work Orders": I couldn't f… -
Hierarchy View not working under Schedule ProcessSummary: We ran 'Import AutoInvoice' program which generated a few of the subprocesses but not sure why the Hierarchy view is not working and it is showing all the main …Rahul Kumar Gupta.-Oracle 1 view 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
Is there a way to Create Products in Sales for Service without Item Master setupsSummary: We are implementing CX service, Sales in place already. Need to define Products and hierarchy for Service tech to use or link the Knowledge content. Do we need … -
Customer Site Creation API URL and Appropriate PayloadHi , I am currently using the following Soap URL for customer site creation: https:///crmService/CustomerAccountService However, I am encountering an issue as certain ma…Shruti Agrawal 2 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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what comes OOTB for deleting an attachment from CASESummary: Hello, What comes OOTB for deleting an attachment from CASE Content (please ensure you mask any confidential information): Version (include the version you are …n_Kiranmayee-Oracle 1 view 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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"Automating Service Request Status to 'In Progress' for Generic or OFSC Work Orders"Summary: Could we automate the service request status to "In Progress" when creating a Generic or OFSC work order? Content (please ensure you mask any confidential infor… -
Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests? -
Custom ESS job reflects in Scheduled Processes only to some users, and not other usersWe have developed a custom ESS job to Delete Draft Invoices and observed that this job reflects in Scheduled Processes only to some users, while few users are not able t…
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h…
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How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' roleSummary: How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' role Content (please ensure you mask any confidential information…
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Employee is not getting confirmation of submission after submitting a 'Resignation' transaction.Summary: Employee is not receiving confirmation of submission after submitting a 'Resignation' transaction Content (please ensure you mask any confidential information):…
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Unable to edit the Queues in ServiceI have added some queues, However I am unable to edit the Distribution, Overflow Criteria, etc. Please see the attached screenshot. Any help is appreciated. -
How to maintain font style as "Calibri" in CX?Summary: Currently in outlook we are following font style as "Calibri" however the same is not added in CX. So please let us know how can we change the font style in cx.…
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The same service category cannot be used for more than one BU.Summary: Hello community, We need to use the same service categories for more than one BU, currently at GUI level it is only possible to select a single BU for each cate… -
ErpIntegrationService exportBulkData - retry tag element when the callback URL servicefails with 500Hi, Issue: We are submitting the ErpIntegrationService webservice's exportBulkData operation to submit an ESS job in fusion and also providing a non-oracle service URL u…
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Bulk Update Bill-To Address for Customer Account SiteSummary: Account Receivables - Our business user is trying to end-date the existing bill to address for a customer only for selective accounts - site level. And create a…Jayaram AnuPriya-Oracle 13 views 1 comment 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…Gadi Chaitanya 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to get complete API for audit reports for application configuration changesSummary: How to get complete API for audit reports for application configuration changes Content (please ensure you mask any confidential information): How to get comple…
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What's best practice for importing customers for both CX Service and ARSummary: What's best practice for importing and managing customer data between AR and CX Service? Content (please ensure you mask any confidential information): CX Servi…
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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How to integrate Oracle CX with Five9 call center applicationSummary: How to integrate Oracle CX with Five9 call center application Content (please ensure you mask any confidential information): We want to understand if there is a…
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Visual builder Studio: How can I fetch field value from one redwood page to another?Summary: On Responsive Self Service Procurement Page (Redwood) , we want the field value on 'Requisition Summary Page' to decide the Display value on a field on 'Lines P…RanjanDasSouhardya 42 views 3 comments 0 points Most recent by Gulani Simran-Oracle Self Service Procurement
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How to get complete audit reports for usersSummary: Our requirement is we need to integrate our audit logs with third party system. What ever happen in Oracle b2b service cloud we need to capture it in thrid part…
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philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…Domenico Ligato 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…Akshath M G-Oracle 21 views 2 comments 1 point Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message?
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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How to BULK update DFF values in Purchase Order Header ?Summary: More than 3000 PO Releases imported from EBS to FUSION as standard PO. Their Creation Date and Approval Date loaded in Date_Attribute1 & Date_Atribute2. All the…Syed Iftikhar Ahmed 125 views 1 comment 0 points Most recent by mai fukumura-support-Oracle Fusion Service