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    Case status not closed after closing HRHD Service Request

    in Help Desk 1 comment

    Hi

    We have HRHD Service request(Next Gen) and escalate the SR to the Cases. Now, when we mark the HR Service to Resolved state and run the process to update Close state, the HR Service Request status is updated to Closed. But the related Case still remains in Open Status.

    Let me know if any process/profile values need to be setup

    Thanks

    GK Anand

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