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Object workflow notification when the SR status changed from Resolved

in Fusion Service 4 comments

Summary:

I’m creating an object workflow to send an email notification when the status of a Service Request changes from "Resolved" to any other status. For example, if the SR changes from "Resolved" to "New," the notification should trigger. However, if the status changes from "New" to "In Progress" (or any other status), the notification should not trigger. The notification should only be triggered when the SR has already been in a "Resolved" state, and the status is changed from "Resolved" to any other value.

I can check if the status has changed using if (isAttributeChanged('StatusTypeCd')), but I’m unsure how to determine if the previous status was "Resolved." Can anyone help with that writing a Groovy Script which can be used in Object Workflow Condition to trigger the notification?

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