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Work Assignment and Omni Routing in Fusion Service Webinar, May 31

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edited Jun 5, 2023 5:28PM in Fusion Service

Great news - the recording of this webinar along with the associated slides, Q&A and related links can be viewed HERE.

We are pleased to announce our upcoming live webinar on "Work Assignment and Omni Routing in Fusion Service", the latest offering from the CX Services Solutions Support Webinar Series.


Work assignment and Omni routing are of great interest to Fusion Service customers and this session led by Senior Technical Support Engineer Ritesh Sachdev will cover the following (and more):


•                    Queue Assignment Rules

•                    Tips for Creating Assignment Rules and Rule Sets

•                    Queue Assignment Profile Options and Scheduled Process

•                    Work Assignment – Omni Routing

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