Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How is Resource Teams used in Internal Help Desk Next Gen

Summary:

We are implementing Internal Help Desk Next Gen.

I was able to create a Resource Team and add it to a Queue.

My question is, where do I add it to the Internal Service Request record. 

When I go to Teams lin k in the ISR record and Add a Team Member, there is no option to add the Resource Team, I can only add a Resource one by one.

Appreciate help on this. Thanks in advance.

Content (required):

Please see attached screenshots

Version (include the version you are using, if applicable): 23A


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!