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Reply to Email not getting appended in messages Subtab under SR

edited Jan 27, 2025 3:19PM in Fusion Service 1 comment

Summary: We are sending Email from Forward or Reply options within Messages subtab under SR. System generated unique code is also added at the end of email body. When the recipient of these emails replies back, the email is not appended under Messages subtab but creates a new SR. Please advise which Profile options need to be checked for this to work.

Thanks in advance

Version (include the version you are using, if applicable): 25A

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