Get Started: AI Resources for Oracle Cloud HCM – Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Assign Resource Teams to Queue instead of directly?
Summary:
I want to create a resource team and assign that directly to the queue(s) instead of directly assigning each member of that team to the queue directly. This is due to the fact that I need to assign 10 resources to each of our 20 queues. So ideally I would create 1 resource team, assign the resources to that team, then the team to each queue. Currently this is how I have the system configured, but the agents dont have access to SR's in the queues.
Tagged:
0