Unable to request access to an account on My Oracle Cloud Services(MOCS)

Summary:

Unable to request access to an account on My Oracle Cloud Services(MOCS) using Subscription ID and Account Name.

Content (please ensure you mask any confidential information):

Hello, I have been experiencing issues accessing a new account on the new MOCS.

I have received the subscription ID and account name from the account administrator, who obtained them from OCI, by following the steps in the document below:

However, I am still getting an error message on the Identification Verify page stating "Identification not matched."

FYR, I was able to access the same account on My Oracle Services(MOS) using support identifier without any issues.