No data on Categories for Service Requests

Summary:

There is no data visible on category field on service request details page

Content (please ensure you mask any confidential information):

Hello experts,

I have created a new category in Manage Service Request Categories after the creation the data is not visible on the ui

Do we need to do any additional setup like schedule job, profile options?

To get the data visible on the UI

Thanks in advance,

Shiva

Version (include the version you are using, if applicable):

24D, 25A

Code Snippet (add any code snippets that support your topic, if applicable):