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Fusion Service
Discussion List
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How to default BSV in Fixed assets according to the BU of Asset BookSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Service Requests option not visible under Navigator > Service in Oracle Fusion ServiceSummary: We are currently implementing the Oracle Fusion Service module for the first time and have encountered an issue where the Service Requests option is not visible… -
How to enable both prefix and substring search in the Asset DCL field on the SR page?Summary: Currently, search suggestions in the Asset DCL field on the SR page work only based on starting letters. For example, typing ‘TEST’ returns ‘TEST250SSD’, but se…
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How to populate service address on selection of service address source in work order in RedwoodSummary: We are attempting to create a work order record using a dynamic form; however, the Service Address field is not populating when a value is selected in the Servi…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde… -
Inline editing is not working for the child custom object.Summary: We have followed all the required steps, and we are able to see the list of child records under the parent object. Parent Object: Service Profile Custom Child O…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Display a custom calculated field (Closed amount) in a standard popup pageHi Team, We have requirement to display a custom calculated field (Closed amount) in a standard popup page under subscription management This Popup appear under followin…
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Show related Opportunities on SR Details Page Layouts using cx-svc-sr-related-overviewSummary: Hi Team, We have a requirement to show related opportunities on Service Request details Page similar to OOTB Contacts/Teams related objects. If anyone has imple…
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Removing Specific Lookup Value (“Is Duplicate By”) from “Select Relationship Type” in ServiceRequestHello Team, I need help with the “Select Relationship Type” dropdown in the “Create Relationship” subview for Service Requests. I want to remove only the “Is Duplicate B…
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How to configure update smart actions in service center for Custom fields?Organization: Terex corporation Summary: How to configure update smart actions in service center for Custom fields? We want to have one update smart actions for custom f…
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar… -
How to invoke an object function from an Action chain in Service Request Details Page?Hi @Edson Junior, Oracle / @John Vakoc-Oracle , We need to create an Action in the marked section in the Service Request Details Page. The action will be used to invoke …
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Is there any way to auto-populate CC,BCC emailaddresses when composing email in SR RedwoodSummary: We have a requirement to auto-populate CC and BCC email addresses when composing an email from the Redwood Service Center on the SR object. Is there any configu… -
Show Different Service Request Status Values for Different Business UnitsSummary: We have a requirement in Oracle CX Service to control Service Request statuses based on Business Unit. For example: If the Business Unit is X, the SR status dro…
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Is there any way to add custom status bar on SR edit page?Summary: We have a requirement to include a custom status bar (similar to the one attached) on the Service Request 360 View – Edit page. The status bar should visually r…
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Products not populating on Service Requests and Work OrdersSummary: Products are not populating on Service Requests and Work Orders—neither via Product Groups nor from Assets. Previously, the Product field populated through Inst…
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t… -
Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
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Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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We are getting duplicate Work Orders in Oracle Fusion service, but not in Field ServiceSummary: We are getting duplicate Work Orders in Oracle Fusion service, but not in Field Service, after suspending the activity in Field Service. Anyone can help on this…
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B91080 - ERP for Self Service Cloud Service (Hosted Named User)Summary: Could you please tell me what roles are included in this license: B91080 - ERP for Self Service Cloud Service (Hosted Named User) Content (please ensure you mas…
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Custom Smart Actions are not working on the list page of Help Desk.Summary: I am trying to add two smart actions "Resolve Help Desk Request" , "Add Resource" in the list page of help desk, for that i have created duplicate of seeded sma… -
How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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How to update the value of one field based on the other field in Service Request RedwoodSummary: In Service Request Redwood, we need to set Problem Description field value based on Critical Flag Boolean using event. Which event must be used to achieve this?…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…