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Fusion Service
Discussion List
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Is there any way to add custom status bar on SR edit page?Summary: We have a requirement to include a custom status bar (similar to the one attached) on the Service Request 360 View – Edit page. The status bar should visually r… -
Products not populating on Service Requests and Work OrdersSummary: Products are not populating on Service Requests and Work Orders—neither via Product Groups nor from Assets. Previously, the Product field populated through Inst… -
Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t… -
Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
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Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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We are getting duplicate Work Orders in Oracle Fusion service, but not in Field ServiceSummary: We are getting duplicate Work Orders in Oracle Fusion service, but not in Field Service, after suspending the activity in Field Service. Anyone can help on this…
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B91080 - ERP for Self Service Cloud Service (Hosted Named User)Summary: Could you please tell me what roles are included in this license: B91080 - ERP for Self Service Cloud Service (Hosted Named User) Content (please ensure you mas…
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Custom Smart Actions are not working on the list page of Help Desk.Summary: I am trying to add two smart actions "Resolve Help Desk Request" , "Add Resource" in the list page of help desk, for that i have created duplicate of seeded sma… -
How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic… -
How to update the value of one field based on the other field in Service Request RedwoodSummary: In Service Request Redwood, we need to set Problem Description field value based on Critical Flag Boolean using event. Which event must be used to achieve this?…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Mash Up content not working in Service Request RedwoodSummary: I have added Mashup content "Wikipedia" in Service Request but it's not working. Kindly see the attached screenshots. Content (please ensure you mask any confid…
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Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
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Unable to View OOTB LLM Models in Oracle Fusion AI Agent Studio – Required Roles/Permissions?Summary: I am unable to see the out-of-the-box (OOTB) LLM models in Oracle Fusion AI Agent Studio. It seems like this might be related to missing roles or permissions. C…
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Hi, where is the accelerator tool for Fusion service?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to add Related Objects section in the expanded layouts in SR details page?Summary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please guide us on how to add a Related Objects section in the expanded layouts? Co…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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Moved: Seeking Efficient Method to Create and Launch Supplier Initiatives (REST vs SOAP vs Bulk)This discussion has been moved. -
Visual Builder Studio Redwood Package | Release over weekdays or weekend?Summary: I would like to understand when other developers of Redwood Service are deploying their changes. Content (please ensure you mask any confidential information): … -
Unexpected Change in AI Agent Behavior After Period of InactivitySummary: I’ve observed that after a period of inactivity in AI Agent Studio (Oracle Fusion), the agent’s behavior appears to change when it is used again. The responses,…
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Smart Picker in Service Request is not displaying the selected valueSummary: Hello everyone, I have implemented a Smart Picker (oracle_cx_commonUI:smart-picker) in a Service Request extension. The picker loads the list of Contacts correc…
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Is there any option to remove the URL section from the Attachments area in Service Center Redwood?Summary: We are using Service Center (Redwood UI) and want to allow only file attachments, not URL links. Is there any option to remove the URL section from the Attachme…
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Edit service dashboardHi everyone! How can we configure the Service Dashboard and make new infolets available: We didn't find any documentation about this. Thank you in advance, Martina
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Unable to add Project details on work order charges UISummary: We followed the steps below: Service Request Creation → Work Order Creation → Manage Debrief → Work Order Charges However, we are unable to proceed with enterin…
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Help Desk - action buttons available in the request details pageHello, during the recent session with Oracle we saw that in the Help Desk request page there are action buttons such as "Resolve Help Desk Request", "Mark as Complete", …