Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
api name for Last Sales Order Details object under Install Base Asset (CseAsset)Summary: Need to access "Install Date" field from Last Sales Order Details sub tab via groovy and looking for api name of this object - Last Sales Order Details. Content… -
Date mismatch between ‘Filter Message’ and ‘Custom Internal Note’ in Service RequestHi, Date Show different in 'Filter Message' and Custom internal Note Section in Service Request. Javascript Action chain code for 'Custom Internal Note'. define([ 'vb/ac…
-
Unable to reply to the email received through creating the conversation in Case.Summary: In Case Management i am creating a conversation and sending an email to my self but when i am replying to that email from the outlook it is not getting added in… -
Fetch Regional Preferences via REST API in Redwood SRHi, How to fetch General Preferences: Regional using the REST API in Redwood Service Request? Thanks, Babasaheb Pandhare
-
How to stop receiving emails regarding the status of a scheduled process that runs daily?Summary I have a scheduled process that I previously defined to run daily and I need to stop receiving emails regarding its statusContent Hello experts, I have a schedul… -
Audit history enablement for Long text fieldsDear Team, Currently Audit history can be enabled for certain kinds of fields except Long text fields. Any possibility to enable the audit history for Long text fields w… -
Ability to make Category field as mandatory on Service Request pageHi, We have a requirement to make the below 2 standard fields as mandatory on create page of Service Request - a. Category b. Service Address source Currently, the syste…
-
How to initiate chat in Fusion service- redwoodSummary: Chat in B2B Service center is not getting connected, we have chat initiated in DCS and we want that to be received by an Agent in B2B after enabling all the pro…
-
25D new features queryIn reference to the new feature 'Support automated archival of Service Requests', what will be the retrieval process of SRs for the team working on Service requests? Mor…
-
Fusion Work Order fields not showing on FFS (25D) UISummary: New Flex fields (RW) have been added to the Work Order on Fusion Service and are added in Field Service Activity Details page as RW (work order. xxxxx) . But th…
-
Doc ID 2787237.1Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
How do I solve my pending supplier spend authorization after all approver has completed?I have a situation where end user submit for new supplier registration. After that the approver had approved the supplier, however the status still showing as 'A spend a…
-
How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
-
Do we have any Workaround for search and updating address object in CX service fusionSummary: We have an account which has more than 60 plus address present, when trying to update the address from account screen it is very tough to find the address as on…
-
Masking the Identity of the Customer when Sending a Service Request.Summary: Content (required): Is it possible to set up the Service Center and HR Help Desk functions to allow customers and employees to submit service requests to the co… -
Need Deep Link For Work Shift Screen in HCM ModuleSummary: Need To create page entry to access Work Shift Screen under Setup and maintenance Content (required): Need To create page entry to access Work Shift Screen unde…
-
How to stop navigation to work order creation page?Summary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle could you please guide me to implement below use case? Our requirement is that when the EBSSRContact_Id_c field is …
-
Unable to add button bars for Case Management in the Cases Details page.In Case Management details page oracle has delivered some button bars - "Assign to me" , "Create Appointment" , "Compose Notes" . But i am not able to find the configura…
-
How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a… -
tax invoice print amount in wordstax invoice print amount in words in below the one lakh is showing Forty-One Thousand Nine Hundred Ninety Rupees And Forty Paise***** and above the Two Hundred Seventy-F…
-
Guidance on Retrieving Assets Under Service ProfilesSummary: I’m looking for guidance to get the assets under Service Profiles. What steps or methods can be used to retrieve assets under Service Profiles? Which types of a… -
Is it possible to use Email Template in Service Request "Compose Email"?Summary: We need to use Email Template in Service Request "Compose Email". How? Content (please ensure you mask any confidential information): We need to use the Email T…
-
Is it possible to generate chat summary in wrap-up notes in service center redwood?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle it is possible with Oracle Service Center in the Redwood User Experience — you can have the system auto-generat…
-
Font used by OECContent I'm creating a website that will be added to the Service Request Detail page as a mashup content. Anyone know's what's the font being used by OEC so my website w…
-
how to populate ebs sr number in service request object from custom object?Summary: Hi @Edson Junior, Oracle @Sono Chacko-Oracle, Could you please guide me on the below implementation? We have a requirement related to EBS SR creation. From the …
-
How can we define payment method on Service Request ScreenSummary: Hi, How can we define payment method on Service Request Screen? How I will make sure that Service Billing which I am generating into Order Management as a Bill … -
Query on Impact of 25D New FeaturesChange Asset Addresses and View Additional Subscription Details We need to understand whether updating the asset address through this feature applies the change only wit…
-
Improve Agent Efficiency with the Button BarSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
Redwood Features and Service Center BehaviorHi, we had already opened service requests about this last year and we were told that Redwood does not support After Create triggers. We wanted to check whether this is …
-
Is it possible to update solution notes automatically when service request is closed?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, with the help of Generative AI features is it possible to update solution notes automatically when service reque…