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Fusion Service
Discussion List
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h… -
Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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Hidden columns in FBDI templates are excluded from the CSV generationHi, team. As this title, I am facing the problem "Hidden columns in FBDI templates are excluded from the CSV generation". * I wrote SR about this problem first, but the …
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How to display the content of the PO PDF document in the Email body of the Approval NotificationApart from getting the attachment as a PDF, need to display a few columns in the email body as well
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…
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Create a custom phone type with all 3 fields including phone extensionThe client needs a field similar to that of the "WORK" phone that contains all the fields like the phone extension. We created an additional phone type but it doesn't se…
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The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo…
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The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview This tutorial will show you how to use Fusion Service Extensibility to design a drawer that offers a quick way for users to edit service requests from the list …
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Email Daily Quota by using object workflowSummary: Hi, i have a requirement to send massive email for email campaigns. I know i can use application composer and object workflow to achieve this Now, what would be…
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Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
Steps to create a maintenance Work order in Fusion B2B as service Work Order and Service RequestSummary: If anyone have done the setup for creation of service Workorders and service requests from Maintenace Work Orders. I have executed the process "Create Service W…
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How to extend side and foldout panels in Fusion Service Center - Join us on Nov 5th!Hey! Want to see how to extend side and foldout panels in Fusion Service Center? Join our live webinar on Nov 5th at 9am PST. Karyn Kurland, Sono Chacko, and I will be s…
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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Run Queue Assignment action not available in Redwood Fusion ServiceSummary: How to run queue assignment in Redwood Fusion Service. Run Queue Assignment action is not available. Also how do we set the queues and assigned to filed to null…
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REST API - Long Text Enclosure RequestSummary Get long text (enclosure) in a single callContent /crmRestApi/resources/latest/SiteSurvey_c/?fields=Status_c,Feedback_c The Feedback_c field in the above example… -
Case management page is loading emptyHave enable the case Management and given the appropriate roles to the users, scheduled processes needed for the roles sync has also been done. However, still the case u… -
Oracle fusion Service Cloud Translation not working in Redwood VBHi All, For CX Service Cloud added the translation in Redwood VB for custom fields, Which is not working and system throwing JSON error as below. The same steps we have …
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Approval workflow in HRHDThere is a request from one for client to implement approval workflow in HRHD (HR Helpdesk - Redwood) for below 2 business cases. Please let us know whether we have appr…
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Search Accounts using non-Primary addressSummary: Search Accounts using non-Primary Address Content (please ensure you mask any confidential information): Hi , We have a requirement wherein we need to search Ac…
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Table for Relationship in Service Request or query to get relationship in SRSummary: In service request there is a tab for Relation ship. I want to find table or query to get sr linked in relationship to the main Service request. Please help Con…
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How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…
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How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
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Will the Action Plans Works in bi directional/Summary: We are trying to create a Action Plans such that once action on the next stage has two option but how do we give condition such that 2nd flow should be followed…
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Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! Oracle CX embeds AI in each application, t…