Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo… -
Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
-
How to add Custom Fields in Part Orders for Work OrdersThe Part Order's Data Model lives in SCM. To Add any Custom Fields in Part Order's Please follow the below steps: 1) We need to create Flex Fields under FSM setup search… -
Unable to reply to the email received through creating the conversation in Help DeskSummary: I am creating a conversation from the help desk it is working fine, but when i am replying to the email received it is not getting captured in the Help desk req… -
The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be nullSummary: The error: The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be null on 19.30.x.x Version The job to provision the appli… -
Amazon Connect and Fusion CX as CTISummary: We are looking to use our Amazon Connect away from our current CRM platform (different than Oracle) and need to switch it to Oracle Fusion CX. Has anyone had su…
-
We have a negotiation where the outcome has been selected as CPA, but user want BPASummary: Hi Team, We have a negotiation where the outcome has been selected as Contract Purchase Agreement, and the negotiation status is Completed, Purchasing Document …
-
Through BPA can we create Complex Purchase order in oracle fusionWe created a Purchase Requisition (PR) with the line type Fixed Price Services, created a Negotiation, and generated a Blanket Purchase Agreement (BPA) from the negotiat…
-
How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the boxSummary: How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the box within the Redwood Service Request details page in Oracle Fu…
-
What is the best way to create a Parent/Child Relationship for SRs in HR Help Desk?Summary: We have a requirement from a client for the ability to create Child SRs directly from the Parent SR and the Child SR number should retain the parent SR # -1. Co…
-
How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h… -
A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Auto Assignment Not working after SR being updatedSummary: For SR update scenario the Queue and Assigned To fields are not being updated automatically. Content (please ensure you mask any confidential information): Hell…
-
AP invoice approval is not working if one invoice has both PO and Non-PO linesAP invoice approval is not working if one invoice has both PO and Non-PO lines. Business has a requirement that if an invoice matched to PO and a manual line also added …
-
"Attachment1":"FAILED" Error While attaching document on Payment using SOAP API(With cleared status)We have a requirement to attach a PDF document to "Cleared Payment" using the SOAP API (localdomain/fscmService/ErpObjectAttachmentService). While trying to execute this…
-
Attachments in Oracle Service Workorders is Extensible?Summary: Hi, we want to add custom field called "Projects" in attachments within Workorder and Service Request Layouts. Is Attachments functionality can be extended? If … -
Service Request Delegation Using HCM Roles & DelegationSummary: Setup SR Delegation for Service Agents (Service Representatives) Content (please ensure you mask any confidential information): Hello Support, We are working on…
-
How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create…
-
how to enable redwood for subscription managementSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser… -
How to show Hierarchy on Category Field with Standard Template?Summary: How to show Hierarchy on Category Field with Standard Template? Content (please ensure you mask any confidential information): Not Version (include the version …
-
Security for Internal Service Request DataSummary: Dear All, Is there a way to restrict Internal Service Request visibility by agent or team or else in Oracle Help Desk, similar to how Maintenance Management res…
-
Best practice recommended for migrating Customer Work Orders & associated FFS activitiesDear team, We have a requirement to Bulk upload Work Orders in Fusion Service which must create activities in Fusion Field Service. We are planning to use Import Managem…
-
How to configure Service Request escalation prediction agent?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle could you please guide me how to get started with configuration of service request escalation prediction agent? C…
-
M:M relationship between Customer:Address and Contact:AddressSummary: we want to implement M:M relationship between Customer:Address as well as Contact:Address. with some addresses common between Customer and Contact. Please provi… -
Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?Summary: We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y. Currently, users can only access the cat…
-
How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall…
-
Default Activity Type on Fusion Service Work OrderWe have a requirement to set the default Activity Type based on Service Request categories. However, upon review, we found that an out-of-the-box (OOTB) template is alre… -
Dependent dropdown not displaying value on Edit page because on-value-item-changed is not triggeredSummary: Hi, I'm working on an Oracle Fusion Service (Redwood UI) customization in Visual Builder Studio. I have implemented dependent Project and Task dropdowns on both…