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Fusion Service
Discussion List
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a… -
Need Feasibility for Redirecting to Previous Page After Save in Service Request Detail PageSummary: In the Opportunity object, once a record is saved from the detail page, the system redirects the user back to the previous (landing/search) page automatically. … -
How many licenses are used for the systemHow many licenses are used for the system
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AI Agent REST Call ErrorSummary: NULL Response for REST call in AI Agents Content (please ensure you mask any confidential information): I've created a Custom Business Object which is a REST ca…
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Export a copy of Oracle Fusion for Data warehousingDear Oracle Team, Our customer have data warehouse and wants a copy of all tables in Oracle Fusion to be exported at daily rate. We have OIC and tried to implement the s…
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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how can I integrate Service with Oracle Process AutomationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to enable attachment section on work order creation page?Summary: Hi @Edson Junior, Oracle, @Jithesh Vijayakumar-Oracle In redwood service center how users don't have any ability to attach the document while creating the work …
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Warned and Compliance Flags are not updating in HR Helpdesk Milestone recordsSummary: We are using HR Helpdesk milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Co…
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Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…
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Smart text usage report in Fusion serviceSummary: I am looking for smart text usage report in the ADF in the fusion service. We have a subject area in the analytics "CRM/Help Desk - Service Request SmartText Us…
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Where can I add the side panel in Redwood Sales similar to Side Panel container in Service CenterSummary: I have a requirement to add few buttons onto the side panel similar to the one available in Service Center Container but in Sales, I want it to be visible for a…
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens… -
How to use custom field for mapping between Work Order Area in Service Request and Work Zone Key OFSHello, In our OFS implementation, we want to use a field 'Custom' as the link between Work Zones in OFS & Work Order Area in Fusion Service module. By default, the appli…
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Oracle Fusion-Deletion of attachment in casesHello Team, Currently, with the role of the case worker, we are unable to delete/remove any attachment; however we are able to do it as the case manager. We have current…
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Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…
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How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as … -
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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avoid Signature images attachment in SRSummary: avoid Signature images attachment in SR. When user sent email and its get create service request in oracle. So, signature images like logo of company is also ge…
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What is the best toolbar/option to display Messages in Service RequestSummary: I tried to pull out all messages in Service Request using overflow foldout and list view but I am getting the &nbpsp tag on the message content and if the conte…
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How to add Attachment to my Service RequestI created my Service Request with SOAP Webservice and i need to upload/add attachments after as well. Do you know an example of Attachment payload to add an attachment t…
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how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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CX extension generator for service objects in redwoodSummary: Is CX extension generator available for service objects in fusion sales (redwood)? I created the cases object (standard service object) under contacts. Even if …
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Conflicting relationship issue while creating SR relationshipsHi, In creating Relationships, should not be able to mark a Service Request as a Parent to it’s own Grandparent Service Request and other conflicting relationships betwe…