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Fusion Service
Discussion List
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The value of the attribute Channel Type isn't validI faced this error "The value of the attribute Channel Type isn't valid" when I tried to compose an email and send it to the customer -
Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Hide quick actions on service details summary pageSummary: Need to extend quick actions to hide and show different quick action for different users Content (please ensure you mask any confidential information): Hello, O…
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How to add tabs to the Service Request Details page in Oracle Service CenterYou can add a small tab bar at the top of the Service Request Details page to help agents focus on the view they need: the standard overview, communications, or related … -
How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Oracle BPM Workflow Rule Configuration and Approval Hierarchy ReportingThe client is requesting a holistic configuration‑level view of all approval workflows configured in Oracle BPM covering both ERP and HCM modules. The focus is strictly …
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Service Request Triage and Resolution AI AgentsSummary: We are in 26B and trying to use the seeded Oracle Fusion Service AI features like Triage and Resolution Agents We would like to trigger this at the time of SR C…
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Standard WO to FFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: We are testing the standard Work Order to Oracle Fusion Field Service (FFS) integration without using OIC. The sync successfully passes the Activity Date, but c… -
How to create groups in BPM worklistSummary To Create group of users to whom the task should be reassigned in BPM worklist notificationContent Hi All, In BPM worklist bell notification actions there is an …
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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How to add context variable in ServiceRequest laySummary: I need to update a variable defined at AppUI (service) level with the user input which was received at field Template from withing ServiceRequest layout. Firing…
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Recommended approach to build Redwood-style detail page for custom object similar to SR detail pageSummary: Hi Team, I am looking for guidance on building a Redwood detail page for a custom object in Fusion/CX that follows a layout similar to the standard new Service …Alok Kumar Thakur-Oracle 10 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle
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Does BPM support pausing and resuming the SLA Timer based on the RFI (Request for informatio) StatusHi Team, We're implementing a 3-level escalation approval flow on the seeded FinApInvoiceApproval task (BPM Worklist) with the following logic: - Each level (L1, L2, L3)…
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When i clicked on Workorders next generation getting error 'User has no access to view any of the reWhen i clicked on Workorders next generation getting error 'User has no access to view any of the requested Entiy' User already have required roles and Redwood already e… -
Copy Work Order -Fusion Service CloudSummary: Is it possible to implement a copy functionality for Field Service Work Orders similar to that of Service Requests? Content (please ensure you mask any confiden…
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In the Complex PO, the PO Line Description and Schedule Line Description are different.Summary: In the Complex PO, the PO Line Description and Schedule Line Description are different. When we create a Work Confirmation, the system currently displays the Sc…
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How to restrict Service Assignment Queue maintenance to Queue Owner using data securitySummary: We have a business requirement where queue managers should only be able to view / update queues where they are assigned as the queue owner. This includes managi…
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How does SLA or Milestones works when Service Request Reopened, and add team member within SRSummary: Hello, We would like to know if someone have any insight on below points. How does SLA or Milestone works when help desk user Reopened the Service Request? if t…
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How to reflect SR Status and Action Plan updates on UI immediatelySummary: Hi, I am working on an Oracle Visual Builder Studio application where an Action Chain listens for Service Request (SR) changes, evaluates related Work Orders (W…
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Requirement to Restrict Categories and Layouts in Agent Desktop – Redwood UISummary: We have a requirement in Oracle CX Service – Agent Desktop Redwood UIwhere we need to restrict the visibility of Service Request categories and layouts for agen…
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Auto-filter Custom Object Based on Parent Service Request Using Smart Action and Action ChainHi Community, We have created a custom Timesheet object and associated it with the Service Request (SR) detail page. Using a Smart Action and an Action Chain, we configu…
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Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl… -
How to access custom objects in Digital Customer serviceSummary: we are facing authentication and authorization issues while accessing Fusion custom object REST APIs and profile option REST APIs from a Digital Customer Servic…
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How to Hide or Add Fields to SR Landing Page?Summary: We have requirement to hide few columns and add new columns to SR Landing Page Content (please ensure you mask any confidential information): Hello Experts, We …
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Oracle Fusion Page Entries that use Static URL or Dynamic URLSummary: I want to identify all page entries that use Static URL that points to a VBCS app link. Is there a standard table that holds this information, where we can run …
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Copy service request failed with JBO-27024While trying to copy the service request got the error i.e., Failed to execute Copy Mapping "Copy Service Request Map". JBO-27024: Failed to validate a row with key orac… -
Routing Service Requests Based on Specific Inbound Email AddressSummary: Hi Team, We have a requirement to route Service Requests to different queues based on the inbound mailbox that received the email. We have multiple inbound mail…
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How to add attachment fragment inside service expanded fragment in fusion service cloudSummary: Hi Team, I want to add sr attachment fragment inside CX-SVC_SR-details-expanded fragment. Content (please ensure you mask any confidential information): Version…
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How to Rename the "Reset" Button to "Cancel" on the Redwood Service Request Edit Page in Visual BuilSummary: I want to rename the "Reset" button to "Cancel" on the edit page. Is there a supported way to change the button label in Visual Builder? If so, could you please…