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Fusion Service
Discussion List
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M:M relationship between Customer:Address and Contact:AddressSummary: we want to implement M:M relationship between Customer:Address as well as Contact:Address. with some addresses common between Customer and Contact. Please provi… -
Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?Summary: We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y. Currently, users can only access the cat… -
How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall… -
Default Activity Type on Fusion Service Work OrderWe have a requirement to set the default Activity Type based on Service Request categories. However, upon review, we found that an out-of-the-box (OOTB) template is alre… -
Dependent dropdown not displaying value on Edit page because on-value-item-changed is not triggeredSummary: Hi, I'm working on an Oracle Fusion Service (Redwood UI) customization in Visual Builder Studio. I have implemented dependent Project and Task dropdowns on both… -
Fusion Work Orders - Ship Parts to TechnicianSummary: As part of fusion Work Orders ( be it generic or fusion field service work orders), is there a way a part can be shipped directly to technician instead of custo…
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Invoke request to Oracle on-prem AQ with JMS connector from OIC integration FailsSummary: Integration to deliver message to on-prem Advance Queuing with JMS connector suddenly starts failing with: JCA Binding Component connection issue. No connection…
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Automatic assignment of SR to a resource based on channelSummary: I am looking for advice on being able to assign a resource to an SR based on the inbound email channel. Content (please ensure you mask any confidential informa…
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How to pass custom fields from Service Request to Work Order on "Create WO" in VBS Redwood?Summary: Hi team, I am working in Visual Builder Studio (VBS) on the Redwood layouts for Oracle Fusion Service. When a user clicks the "Create WO" button from a Service …
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Guided Service Request Process in Redwood Service Similar to Sales OrchestrationSummary: We have a requirement in Oracle Fusion Service Redwood to provide service representatives with a guided process for resolving Service Requests while automatical…
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…
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How to bind oj-select-single template in Dynamic Layout to show auto-populated valuesSummary: Hi everyone, I am working on an extension in Visual Builder Studio (VBS) for Redwood Oracle Fusion Service (Work Orders / Service Requests). Business Requiremen…
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How to update "Discountable Amount" in Invoice Installments via REST API?Hi Experts, I am working with Oracle Fusion ERP Cloud – Payables Invoice REST APIs. I need to update the Discountable Amount field under Manage Installments for an invoi…
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How to include custom fields in "Find Similar Service Requests" matching criteriaSummary: We have enabled the Similar Service Requests AI functionality. Currently, similar service requests are identified based on the following standard fields: Title …
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How to perform contract novation from one vendor to another vendorHi Team, How to perform contract novation from one vendor to another vendor Please advise on this Regards, Sateesh. Content (please ensure you mask any confidential info…
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio…
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How to Launch REST trigger Agents in Agent studio from Smart Action in Fusion ServiceI am trying to launch Attachment Processing agent and Service Request Summarisation agents which have REST trigger from Service Request smart action. DO I need to use UI…
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How to make attachment mandatory in service request redwood page in oracle fusion serviceSummary: We are using the Redwood UI for Service Requests in Oracle Fusion Service and want to make it mandatory for users to add at least one attachment before submitti…
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Oracle Helpdesk Security access for VIP ticketsSummary: in Oracle Helpdesk Nextgen Can VIP tickets have restricted executive level security access and cannot be viewed by all agents Content (please ensure you mask an…
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Users are unable to search for the One-Time Address in both Service Request and Work Order screens.Summary: Users are currently unable to search for the One-Time Address fields in both the Service Request and Work Order screens. Could you please advise if there is any…
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Unable to Make a Field Read-Only on Interaction Page in Mobile Application SetupSummary: We are configuring the Interaction page in Oracle Fusion Service Mobile Application Setup and need one specific field to be read-only. For other pages such as A…
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Standard SR Overview Dashboard Showing No Data – Issue with 'Month' Field in Time DimensionHi Community, We are using the standard SR Overview dashboard under Fusion Service (Service Infolets > SR Overview tab). The dashboard is not displaying any data: Create…
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Custom Smart Actions are not working in Service Request Details PageSummary: Custom Smart Actions created for Service Request object are not appearing on the Service Request Details page, while similar actions created for Sales (Account …
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Integration and automation of e-Way Bill generation directly from Oracle to the e-Way Bill portalIntegration and automation of e-Way Bill generation directly from Oracle to the e-Way Bill portal with output generation and status update in Oracle.
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How can we disable Oracle Field Service Integration type from Work Order UI in Fusion ServiceWe are using the "Fusion Field Service" integration type for Service-to-Field Service work orders, which is the native integration introduced in 26A. However, for Preven…
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or… -
Hide quick actions on service details summary pageSummary: Need to extend quick actions to hide and show different quick action for different users Content (please ensure you mask any confidential information): Hello, O…
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Service Center Administration - Workflow AdministrationSummary: We are implementing Fusion Field Service and as part of that i want to trigger emails based on Fusion field Service Work Order status however looks like it is c…
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Default custom field values from Resource object to Service Request page for logged in userSummary: We have 2 custom field on "Resource" object - Business unit and Branch. These 2 fields are setup in Resource Directory for all users. Now, whenever any user log…
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UTC and GMT Timezone visible on Work Order detail PageWe can see two different timezone on Work Order detail Page which is very confusing to Business Users. As per Configuration we have defaulted UTC timezone but not sure w…