Redwood Service Request – Compose Email sends all SR attributes and ignores user-entered body text
Summary:
In Oracle Fusion Redwood Service Requests, when using the standard Compose Email action from a Service Request, the outgoing email body is automatically populated with all Service Request attributes, including internal LOV/JBO object references (e.g. oracle.jbo.server.ViewRowSetImpl@…).
Additionally, any text entered by the user in the Compose Email body is not included in the sent email. The email body appears to be fully overridden by the system-generated payload.
Content (please ensure you mask any confidential information):
Steps to Reproduce:
- Navigate to Service Requests in Oracle Fusion (Redwood UI).
- Open any existing Service Request.
- Click the standard "Compose Email" action.
0