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Fusion Service
Discussion List
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Understanding Assets and Importing Them Using Import Management in Oracle Fusion ServiceSummary: I am new to Oracle CX Fusion Services Cloud and seeking guidance on what 'assets' refer to in the system. Additionally, I would like to know the steps to import… -
B2B Service Redwood Implementation: Custom Page NavigationSummary: We've created a custom button and placed it in the landing page of the Redwood Service Request module, we want this button to navigate user to a specific SR cre…
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can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
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Activation Failed for SR SimilaritySummary: While following this documentation to activate the SR Similarity Feature: Documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/activate-and…
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Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
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NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
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How can Service Request numbering prefix and sequence be different for each country/StateSummary: Hi Team, Good to connect with you all. Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format t…
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rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…Oracle PaaS Consultant-Oracle 13 views 1 comment 0 points Most recent by Oracle PaaS Consultant-Oracle
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REMINDER: CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat… -
Has any one used Redwood UI in Oracle Fusion service? Is it recommended for new implementation?Summary: Need to know if we should enable and use Red Wood UI in new implementation for Fusion Service Content (please ensure you mask any confidential information): Loo… -
Oracle CX -CTISummary Computer telephony integration (CTI) enables integration of third party media toolbars with CX Sales and B2B Service. Media toolbar is displayed if the company h…
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We cannot see the notification details,who approved details from Process CloudHi, When a confirmation email is sent to more than one person in Process Cloud, we need information about who approved it. How can we learn?
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How do I configure auto approval on NIR from Items imported from a specific Spoke System?How do I configure auto approval on NIR from Items imported from a specific Spoke System? While these items are approved automatically, the rest of the items should go t…
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Created task not getting displayed on Activities panel.Summary: Hi @Edson Junior, Oracle We have created task from Service center, but created task does not appear on Activities panel which is present on service request. som…
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HR helpdesk custom field to populate in standard coverage template to setup a milestoneSummary: We have created a custom field called complexity in create service request page in classic helpdesk, How can we enable the same filed in standard coverage templ…
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Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and ImprovedIn this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you.… -
Warranty Field Missing on Asset Default PageSummary: The Warranty field is not visible under Service > Assets > Default Page for an Asset, unlike in the demo instance. Please guide us we really need this supplier …
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How to in edit internal note in service center?Summary: Hi @Edson Junior, Oracle, We have compose internal smart action (OOTB) but we don't have option to edit that note. Could you guide us if we can make this note e…
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How to show only queue memebrs in assign to smart action?Summary: Hi @Edson Junior, Oracle We have Update Assign to Smart action in Service request. Here it s showing the list of all the resources. but we want to show on queue…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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How to set workflow process for review and approve articles in B2B knowledge management?Summary: How to set workflow process for review and approve articles in B2B knowledge management? Content (required): Workflow process for review and approve articles in…
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Object workflow email response doesn't reach B2BSummary: Object workflow was used to send email notification to customer upon Service Request record creation. Once the customer replies to it, the email sent out doesn'…
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service return default ship dateSummary: We have an issue where we have an item that is being returned, we return this via the service module and when we do this, we create a ship line in the part deta…Simon McDermott - Apps Associates 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle
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Real Time Query Management tool in oracle fusionSummary: Our client has expressed interest in a real-time query management tool within Oracle Fusion to facilitate internal communication. They are seeking functionality… -
Fusion Service Cloud Redwood - Save Record Action chain is not working on SR Edit LayoutHi All, The Save Record Action chain in Fusion Service Redwood is not working as expected. Use case - We have requirement to store the Service Request details into datab…
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Product BOM in B2B Sales or ServiceHi community! is there some way in the Product Catalog to have a parent product that has two or more child products? An example would be bedroom set, that would contain … -
Unable to request access to an account on My Oracle Cloud Services(MOCS)Summary: Unable to request access to an account on My Oracle Cloud Services(MOCS) using Subscription ID and Account Name. Content (please ensure you mask any confidentia…
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Insert Date/Number DFF Fileds via FBDI Template to HZ_PARTIES.How we can add Date, Number DFF attribute value to HZ_PARTIES via FBDI Template. Because currently we are able to insert only Character Attributes DFF value via FBDI Is …
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Fusion Service Release CenterFusion Service Center 25A Are you ready for Fusion Service Center 25A release? I am leveraging Oracle Generative AI to help summarize the 25A features for quick referenc…