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Fusion Service
Discussion List
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Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y… -
Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co… -
Is it possible to give access to knowledge articles to only some customers/accounts)?Summary: Customer specific visibility for knowledge articles Content (required): Knowledge Management - Fusion Services and Digital Customer Service (Oracle Customer Por…
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How to filter contacts based on account for standard ContactNameTemplate on work order?Summary: How to filter contacts based on account for standard ContactNameTemplate on work order ? Content (please ensure you mask any confidential information): We have …
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How to Attach a File in Knowledge Authoring in 23D Application?How to attach a pdf file in Knowledge Authoring
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Does Oracle Fusion Cloud allow REST-Enabled SQL API calls?We can make regular REST API calls on our Oracle Fusion Cloud system, but I would like to use REST ENABLED SQL calls, where I can use ad-hoc SQL SELECT statements. Docum…
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How to hide foldout view on Service Request in RedwoodSummary: As part of business requirement need to hide the foldout panel under Service Request, expecting navigation to be SR create page to SR Detail page and SR Landing…
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SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …Bhargav Nandanwar - Trinamix 31 views 2 comments 0 points Most recent by Bhargav Nandanwar - Trinamix
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Availability Exceptions Oracle Fusion REST APISummary: Hi, We have a requirement for implementing a custom functionalility on Service Request Edit page in Redwood UI for which we need to access the Availability Exce…
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Accounts in Services / case management only lists those created in ServicesSummary: Accounts created in Oracle financials are not visible in fusion Services. Accounts created in Services are visible in Receivables Content (please ensure you mas…
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How to Enable Team Panel on Service Request Details Layout?Summary: Hi, We are trying to enable a 'Team' panel on SR object detail layout in Next Gen UI. There is no Team Panel available in standard Panel container in the defaul… -
NGS - How to create child object table with add button in service CentreHi @Edson Junior, Oracle , In Service center Edit screen we can see out of box tables for contact, Team etc. with create button. Similary we want to do for service custo…
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Email to Author once Knowledge Article is Published or UnpubSummary: Is there a way to send Email to Author once his Article or FAQ is published? Version (include the version you are using, if applicable): 24C -
Roles and privileges required to create and execute the BIP reports in fusionHi, What are Roles and privileges required to create and execute the BIP reports and Data models in fusion ERP apart form Admin Roles. As part of the Support project, it…
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What is service profiles? How to implement and use in CX?Please provide some documentation related to service profiles -
Add styling (Increase the label width & make the label bold) to the field groups in Redwood UISummary: We have a requirement to add styling to a field group. For Instance, we have the below field group & we need to make the Label of the field group as bold & incr…
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24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t… -
View the service requests in Redwood UI which got closed by Auto closed jobSummary: Our requirement is we need to show closed Service requests that got closed by the Auto-Close Service Requests job Content (please ensure you mask any confidenti…
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Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work order.Summary: We have created one custom DCL for address sites and included filters using bind variable in work order object. It's working as expected in ADF, but in redwood … -
Change Contact-Layout that is used when Contacts are created by Service Requestswhen a contact is created via a service request that is created using the E-Mail integration this contact is created using the standard layout. We however use custom lay…
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser…
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No Option in Service Logistics "Manage Parts Requirement" to edit PartsOrder created from B2B ServicSummary: Hello, Field Service Administrator is able to view in Service Logistics "Manage Parts Requirement" the Parts Requirement requests raised in Fusion Service Work …
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Can the original email message be included when selecting Forward?Summary: When a new Service Request is created through email and have message to it. Can that original email message be included when we forward internally in Service Re…
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Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
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Service Request object is not coming up in the Add Objects list of the CX Extension GeneratorI am trying to import the Service Request object along with some custom tabs created on SR object to the Redwood UI. But the Service Object is not getting displayed in t…
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How to create service user with same roles as SERVICE_APP_ICS_IDSummary: We have a requirement to update the Completed work orders for the post-activities performed by Operations Manager. We also have a requirement to create the Work…
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How to identify Custom Integration Code for Field Service Integration?Summary: We have a need to add custom statuses to the Field Service Work Order. After Field Service completes the work order, it should go through a Review Process. To a…
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How does Primary point of contact of a Service Request know that it is being converted into a CaseSummary: User raises a Service Request and Agent converts it to a Case. How do the User know about this? And how does the conversation happen between the Case Manager an…
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Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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Request for Feedback: Automating Repetitive Tasks with Macros for Service TeamsHi Community, I am conducting research, and your help would be greatly appreciated. If we had a feature that allows users (such as service supervisors, operations staff,…