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Discussion List
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Save , Save and Close button missing from Custom Object edit page.Hi, We are not able to view the Save , Save and Close button while trying to update or create new Custom object records. All necessary roles are granted. However the but… -
Is there a restriction on number of queue configured for Fusion Service RequestSummary: As part of Fusion Service implementation, we are implementing queues and queue assignment. The queue assignment number is expected to go beyond 700 based on the…
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How to hide Severity field in ODA output template - Help Desk skillSummary: We are implementing Helpdesk and Digital Assistant for HCM and we need to hide 'Severity' field on the ODA output template for the "Create Request" intend so th…
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Bridge Letter as on 01 Mar 2025 required how to will getSummary: Bridge Letter as on 01 Mar 2025 required how to will get Content (please ensure you mask any confidential information): Bridge Letter as on 01 Mar 2025 required…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…
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How to hide search knowledge smart action from oracle service center?Summary: Search knowledge smart action is not listed in app composer smart action list to enable and disable it from there, Is there any way to disable it from action ba…
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what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac…
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required to show account and contacts and activities under redwood service?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle Could you pls let us know What privileges/roles are required to show account and contacts and activities under …
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…
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Unable to upload a file in a specific UCM folder through SOAP callHi, We are trying to upload a file to a specific folder on UCM (Fusion CRM) using a SOAP call. We are using the following payload, and while we receive a 200 OK response…
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ReferenceError: cxcore is not defined Error (Redwood)Summary: Hey All, We are trying to configure CX-Panel for WorkOrder in the SR Overview Page so that users have the capability to filter which is not available with custo…
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Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM?Summary: Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM? Content (please ensure you mask any confidential information): The said feature… -
How to make edit disable Problem Description in Activities Subview Page in Service RequestsHi Team We have a requirement where we want to disable 'Edit Problem Description' in the Activities Subview Page. Attaching the SS for your reference. I want to make the…
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How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications … -
How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e…
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How can we download all attachments of a B2B Work Order?So currently for B2B Work Order the user can download an attachment individually, but is there a way out in which the user can download all the attachments together.
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How to add search option on landing page of OFSC Work OrderCurrently on the Field Service Work Order the available search options on the landing page for a user is shown below- How to add a search option in this which also have …
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How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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Do we have Mobile application to approve/reject workflow notification (24D/25A)Summary: Do we have a Mobile application to approve/reject workflow notification (24D/25A) Content (please ensure you mask any confidential information): Version (includ… -
Oracle Redwood - standard field filter Queue in Service Request to only show specific valuesSummary: Queue field in service request shows multiple queue values, since multiple implementation are using it can we filter them only to show specific values in Redwoo…
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getting 401 error while accessing genesys from oracle cxSummary: we are trying to access genesys from oracle cx using bearer token through integration first , using provided id and password from genesys , we are accessing gen…
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how to hide create service request button from service home?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can we import child service requests for a parent service request using import managementSummary: We are trying to import 100 child service request records for one already created parent SR. Please help with correct template and the appropriate import object…
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer Experience
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Redwood - How to show notes in service requests?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle how to enable show notes smart action in service center? user wants to see notes or how can we enable notes panel…
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Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
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Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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To support Fusion SP initiated flow with multiple IDPsWe have a requirement to configure multiple IDPs for our SaaS application. We have reviewed idea number 683530 (Enhancement request to support Fusion SP-initiated flow w…
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Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…