Your feedback requested: Frequently used email templates

We’re exploring how AI-generated email templates can better support agents in delivering consistent and personalized outbound communications in Service workflows.

To make this truly useful, we’d love your input on the templates your teams rely on most—such as SR summary, SR problem statement, or escalation responses. Which scenarios do you think would benefit from AI-assisted drafting?

Please share the templates you use frequently, the context in which they are sent, and any challenges you face today. Your feedback will help us prioritize the most impactful use cases and improve customer experience.

Feel free to post a comment here or email me at veena.verma@oracle.com. Looking forward to your feedback!