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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Notification Preferences - No Values in Triggering Event DropdownIssue: While configuring Notification Preferences for Service Requests, I am unable to see any values in the Triggering Event dropdown. When I try to save, I receive an … -
how can we configure the dynamic from address in Service cloud messages objectWe have a requirement to send the mail's to end user's from dynamic from address based on Business Unit. We are able to change the channel Name only by following below d… -
Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro… -
How to add a new line in acknowledgment messagesSummary: Hi community, Is there any way to add a new line in acknowledgment messages? I have tried adding an enter, \n, and other commands but they don't seem to be rec…
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Hide Product Groups in Service Request Product field.Hi Team, In Service Request we will have Product Field. So in that field we see all Product Groups and Products as Hierarchy view. But is there any option to show only t… -
How to Create a Custom Folder in the Case Details PageSteps: Go to the Case Details page Click on the Logged-in user icon and then click on "Edit Page in Visual Builder" Select the VB project Once the project workspace open… -
How to Configure Stripe Code for Case CreationSummary: As of 23C, the stripe code for case creation is defaulted to "ORA_SVC_CRM". So when a user creates a Case, the new Case is CRM case. If any customer wants to cr…
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How to provide read access to the custom tab on service request?Summary: We've set up a custom tab with custom fields within it. Is there a way to grant users read-only access to these fields? Content (please ensure you mask any conf…
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Redwood- How to remove attachments category from attachments section in SRSummary: Hi Team, Could you kindly guide me through the steps to remove the attachments category from the attachments section in SR, as shown in the screenshots provided…
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How to display the content of the PO PDF document in the Email body of the Approval NotificationApart from getting the attachment as a PDF, need to display a few columns in the email body as well
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Is it technically feasible to get product line in the search criteria for the Service Request?As per Business Requirement we have a question related to Service Logistics/ Service Request Module Q. Is it technically feasible to get product line in the search crite…
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How to Add/Create a Metric Card for the Service Home PageSummary: Here are step-by-step instructions on how to add a metric card in the Service Home Page. The Metric card section is highlighted in the red box: NOTE: I used an … -
Object workflow notification when the SR status changed from ResolvedSummary: I’m creating an object workflow to send an email notification when the status of a Service Request changes from "Resolved" to any other status. For example, if …
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How to enable MFA for the oracle B2B fusion service cloudwhen a user logs into the Oracle Fusion Service application there must be one more mobile factor authentication. How do we achieve this?
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Are smart text user defined variables private?Summary: Are the user defined variables for a smart text supposed to be visible for only the users who create them (private)? Content (please ensure you mask any confide…
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Estimated FMW 14.2.1 release dateTo whom it may concern, Do you know what is the estimated FMW 14.2.1 release date in the Summer or Fall or Winter 2024? Thanks, Peter Cheng
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Is there an API to fetch service catalogHi, Wanted to check, If there is an API to fetch service catalog (Manage Product Groups)
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio… -
Service Request Attachment Privilege missing "You do not have permission to add a new attachment."Hello Community We have a Custom Role for Service Requests. This Role should be able to create all the different Service Request Messages and be able to attach Attachmen…
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…
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How to hide a queue or make it read only for employees when creating a SR in classic HR helpdeskSummary: Need to hide the queue field in create service request page for a particular role. We want it to be visible for the Helpdesk administrator while creating a SR. …
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How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti… -
How does Primary point of contact of a Service Request know that it is being converted into a CaseSummary: User raises a Service Request and Agent converts it to a Case. How do the User know about this? And how does the conversation happen between the Case Manager an…
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Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
Add the AI Assist Button to Custom Content Type for Knowledge Articles in Fusion ServiceSummary: We have enabled AI on Knowledge Article Content creation, but the AI Assist button below doesn't appear on our custom Content Type pages. Is there a way to exte…
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Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici…
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Moved: Configure SSO for Customer Self-Service Portal with a third party applicationThis discussion has been moved. -
Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa…
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Save , Save and Close button missing from Custom Object edit page.Hi, We are not able to view the Save , Save and Close button while trying to update or create new Custom object records. All necessary roles are granted. However the but…