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Fusion Service
Discussion List
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Redwood - How to Prevent Create Work Order Page from Loading if Service Request Contact is Null?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please help to achieve this use case in redwood service center? When we create work order from service … -
Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS… -
Is there a way to reset a PVO in a particular job from DB or any REST API or any other way in BICC ?We are looking to reset a PVO in a specific job by any other options like REST or other API or DB. We don't want to perform from the BICC page. If there are any inputs o…
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Workflow notifications tableContent What's the name of the table which holds the information related to the sent notifications from the object workflow (Email notification)? Is it possible to show … -
Documentation on Service Profile NotesSummary: Is there any documentation on Service Profile Notes? Content (please ensure you mask any confidential information): Service profile allows user to manage notes …
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Get Work Order Details for a Service RequestHi We have a requirement to get the Service Request details along with the associated work order detail in a report. A possible join can be the the SR Number and Work Or…
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Facing issue while creating Internal message under service request using groovySummary: Facing issue while creating Internal message under service request Error message: Content (please ensure you mask any confidential information): Version (includ…
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HRHelpDesk Service Request Creation via API and Escalate to CaseSummary: Doing Data Migration to NextGen HRHelpDesk Service Requests and need to Escalate to a Case, there are about 4000 Content (please ensure you mask any confidentia…
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Adding Attachments During SR Creation via REST APIHi Team, I have a query regarding adding attachments during the creation of a Service Request (SR) through a REST API call. From the REST API documentation, it seems tha…
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Link one Service Request to multiple Instal base AssetsSummary: The Service Request application by default allows to only select one Install Base Asset on Service Request. How to select multiple IB Assets on Service Request?… -
Person Management-Redwood or Responsive UIHow to enable Responsive or Redwood Pages for Person Management.
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 1 view 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
Redwood Service Center -- We want to disable "Update Asset" Smart action from Redwood Service CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Update WO field to Multi Select choiceSummary: We have a Fixed Choice field: temporary_data_c which is currently set as Single Select Choice List - can it be changed to Multiple Select Choice List ? Please n…
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How To Create a Multiple Select Choice ListIf you need a Multiple Select Choice List, you can achieve this by defining it as an FCL (Flex Code List) with Multiple Select Choice List enabled. In Oracle Visual Buil… -
Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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Not able to fetch service request due date in groovySummary: We are using milestones to calculate the due date on the Service request, this calculation is oracle behavior and we do not have any visibility about where it i…
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Is there an extension or plan for ability to create inline editing on the SR list page (redwood)?Summary: We would like to update the SR landing page with the ability to inline edit the returned records. This would help provide a more effective and streamlined user … -
How to hide service center smart actions from visual builder?Summary: We have created object function based smart actions but we want to hide that smart from action bar. Content (please ensure you mask any confidential information…
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Public URL for Service Request or Case AttachmentSummary: Is it possible to generate public URL for the attachments associated to the Service Request or Case? We have a requirement where customer wants to allow users t…
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Can Oracle accept two Entra IdPs to a single Application?Can Oracle accept two Entra IdPs to a single Application? We need to know this before progressing with our enduring Bill Management solution.
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getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con…
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What languages are currently supported for SR summarization feature?Summary: Apart from English, French and Spanish Does it support Arabic? Content (please ensure you mask any confidential information): Version (include the version you a… -
Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work order.Summary: We have created one custom DCL for address sites and included filters using bind variable in work order object. It's working as expected in ADF, but in redwood … -
List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
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Smart Action User Entered Feature Not WorkingHi I am trying to use User Entered Feature of Smart Action so that I can manually SrNumber to associate with a custom object. But while doing so I am not getting pop up …
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How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau…
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Problem description panel title in service centerHow to change the title of the problem description panel in the detail page?
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rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…
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Supplier complaintSummary: We are trying to find a solution that helps us in logging a complaint for a supplier. the application should have a workflow for approving the complaint status …