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Message Template for "on create" is being sent when a message is updated

edited Mar 29, 2023 3:49PM in Fusion Service

Summary:

I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not sending the update template. I have verified that I do not have the same email template setup on both the create and update workflows.

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Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Groovy script being used to identify only customer created messages so the email notification doesn't trigger on all updates. I have this script on both the create and update scripts

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