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Discussion List
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Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi… -
How to create B2B SR through Inbound Email?Summary: Hello Experts, can anyone share setup document to crate B2B Service Request with Inbound email? Content (required): We are planning to utilize Service Request m… -
Redwood- Is it possible to add service center link in the header section of work order?Summary: Is it possible to add service center link in the header section of work order? Content (please ensure you mask any confidential information): In redwood work or…
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Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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Dynamic Table type Value sets referring Where Clause Form DataSummary: How to create Table type Value set Dynamically, in the Where Clause refer Form Data. Example: in Service Request Module, we have to Create LOV based on Table ty…
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Has anyone encountered the inability to display previously used tasks in FSM?For example, we would type in 'manage' in the search field and be presented with a number of previously used tasks displayed. We only noticed this after our upgrade to 2… -
department LOV based on login employeeHi, We need to customize the dedpartment LOV based on the login employe department and we have a hierarchy defined in the application, we need to configure based on that…
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Approval from Email triggered from Object workflowSummary: We have a custom approval flow in Service Request object , and when the Service request is submitted (Custom button click), it will change the value of custom s…
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Fastconnect connect to Oracle BICC APIs and Oracle BIP APIs from AWS accountsWe are trying to use APIs to extract PVOs with frequency less than 1 hour. So we would like to know if we can use Fastconnect connect to Oracle BICC APIs and Oracle BIP …
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
How to fire Notification on based on Value change in Service centre?Summary: Hi @Edson Junior, Oracle, In Service Request Edit Page, We have on Generate_otp_c field which is of checkbox type will return true and false values. For that, I…
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se… -
Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
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Contact Name as Hyperlink in Custom Contacts PanelSummary: The Contacts panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I was able to successfully create the Contacts pan…
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Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Service Centre: How to make uniform font on the Service Request Pages?Summary: Hi @Edson Junior, Oracle , When we make field read only on Service Request Edit or create screen, the font size is getting changed. We can see in below screensh…
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where can we get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec docwhere can get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec doc
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Queue: Inactive Queue is still shown in Mobile appSummary: A queue has been disabled but shows up as a queue value selection in mobile app In WebUI the Queue value is not showing up anymore but when tried in Mobile app,…
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logs of user activity, system logs, security events etc extraction and storing in Microsoft Sentinel**** Experts, We want to push logs regarding user activity, system logs, security events etc extraction and storing in Microsoft Sentinel. Please let me know the idea's …
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Service Request Management Vs Case ManagementContent Hello All, Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. I understand that the s… -
Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): … -
Fusion Service > Service Center (B2BService) 24C Update - Changes "Ready for Use by End Users"Hello - I am looking for some clarification on some of the changes that come with the 24C Update related to the Fusion Service Center (B2B Service/Legacy Help Desk). For… -
Enterprise Structure SetupSummary: We have rolled out the setup for CX sales and in progress of configuring the products for CX service. Service module require Products setup, this process expect…
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Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…
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Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha… -
How to add zip+4 to checkThere is a check that has been sent back to us, due to it not have zip 4 in the address. In testing, I have implemented the zip 4 in Manage Address Formats and I created…
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How to join two different tables PVO's in oracle BICC based on primary key connection?How to join two different tables PVO's in oracle BICC based on primary key connection?
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Attachments Read Role in Oracle FusionHi , We have a requirement where we have to provide Attachments Read role to all users in fusion . However its noticed that once the user has this role assigned. He/she …
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How to implement Message in service center in redwood?Summary: We have functionality to record the comments from service request in Message subtab. Please suggest how can we implement this in service center? Content (please…