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Fusion Service
Discussion List
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Fusion Service Center 2024: See the Features That Made This Year Great!We made more than 70 improvements to Fusion Service Center Redwood in 2024, which was an amazing year. As 2024 draws to a close, I'm pleased to provide a year-end overvi… -
Moved: How to handle more than 10,000 records using ArrayDataProviderThis discussion has been moved.
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How to extract data from Fusion using GroovySummary: Instead using built-in integration, i would like to use other web service connector(For Fusion) and using that connection name in Groovy, would like to extract … -
NGS - How to Change critical flag to icon in Service Request List Page?Summary: Hi @Edson Junior, Oracle In Classic UI, On list page critical column showing critical icon with red color. but if we enable same column on Redwood List Page it …
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Is there a way I can get rid of WoArea from work order creatio page?Summary: I am looking to remove the WOarea from Field service Work order creation (on fusion service). in Our integeration we are getting the resource ID directly from a…
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How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
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Which privilege provide access to 'Other Rule' in BPM in Oracle Fusion?In BPM, we see My Rules, Other Rules button. We need to remove 'Other Rules' button so that users dont have access to it. How we can achieve this? Which Privilege gives …
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Need to schedule the ESS Job set in fusion to run on 1st business day of the month.We have a scenario where we need to run the ess job set on 1st business day of each month . is there any way apart from user schedule where we need to manually update th…
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NGS - How to show work phone in with country code and area code?Summary: Hi @Edson Junior, Oracle We have created custom drawer to create contact, where we have used dynamic form. In Classic UI workphone is showing like this. Same I …
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Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or… -
Is Data Masking handled in the online Self service tool used for Refresh/Clone in Oracle Fusion.If the data masking is not free, then what are the charges for the same ?
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Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
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Redwood - starts an outgoing call from a CTI widgetSummary: In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center? On the …
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NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …
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25A Enhancements to the Extensible Navigation FrameworkHey there! Let's check out the cool new features in Oracle Fusion Service Center Extensibility 25A - we've got some awesome navigation features and CX actions to talk ab…
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We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden…
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Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Add pop-up button to Service Request action buttonSummary: We are looking for a way to open a pop-up from the Service Request action button page similar to the "Resolve" pop-up window. We want to do this to move queue a…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We … -
Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…