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Fusion Service
Discussion List
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic… -
We want to create custom role for Manage Terms and Conditions Task comes under Setup and MaintenanceHi Team, We want to create custom role for "Manage Terms and Conditions" Task comes under Setup and Maintenance. Kindly help us to create custom role. Regards
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How to get the related SRs(using OOTB relationship tab) in groovy?Created a Relationship of type "Related To" from a Service Request to another Service Request from the subtab Relationship in Service Request object. We are able to find…
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Schedule Custom Groovy Object Functions process completed successfully but no effect on setAttributeSummary: Schedule Custom Groovy Object Functions" Is Not Working, Process Completes Successfully But See No Effect Of It For setAttribute() Function Inside It Content (p…
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We are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for textWe are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for texting. Have anyone done this implementation. If so let me know how it w…
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Bill to and return from customers are different in Part Detail screen for creating RMASummary: We are having requirement where return and bill to customers are different in Part Detail screen when we create line items for RMA. But when RMA gets created at… -
Need report of SVC_SERVICE_REQUESTS table details with SR employee, his dept, reporting dept, team,Summary: Need report of SVC_SERVICE_REQUESTS table details with SR employee, his dept, reporting dept, team, unit,section, trying with following query, but i am getting …
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work order reference on purchase requisition/purchase orderSummary: How can we purchase parts/items for fusion service work order? Content (please ensure you mask any confidential information): We have a requirement to capture t…
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How To adda LOV for customer names in the Purchase Requestion ScreenSummary: Hello everyone, I have an issue while trying to add a specific Value Set in PR DFF This error Message appears, what should I do. Thanks in advance. Content (ple…
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Could Oracle resolve the domain name to a fixed public IP or within a fixed IP range/subnet?Could Oracle please resolve the following domain name to a fixed public IP or within a fixed IP range/subnet? fa-evfj-saasfaprod1.fa.ocs.oraclecloud.com
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How to capture dependent smoker status in Eligibility profilesHi , I am currently configure eligibility profiles to be able to configure variable rates profiles for a dependent life insurance. The eligibility and rates are based on…
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Can we control the visibility of installed base asset based on the logged in used business unitSummary: Need to control the visibility of installed base asset Content (please ensure you mask any confidential information): Is there a standard way to control the ins…
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Fusion Licencing are there any reports to help usORACLE don’t provide users vs licences vs roles reports - do they? closest Ive got is this - since deleted - Document 2512770.1 Hera Licensing Monitoring & Optimization …
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how can we configure multiple outbound email channels for sending outbound messages from B2BServiceSummary: how can we configure multiple outbound email channels for sending outbound messages from B2BService . Scenario is if the response is from a different Service Re…
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Can we control the visibility of Install Base Assets based on Logged-In User's Country or BUSummary: Need to control the visibility of Assets in the Install Base Assets under Fusion Service Functional Area Content (please ensure you mask any confidential inform…
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how to eliminate the field to get capture from business event in OIC.how to eliminate the field to get capture from business event in OIC
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All Subscription Coverages of Install Base AssetSummary: All Subscription Coverages of Install Base Asset Content (please ensure you mask any confidential information): In Install Base asset page, there is a sub-secti…
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New on-demand webinar series: Automate service deliveryWatch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service elevate and automate service delivery at scale.Elise Hymes - Oracle CX-Oracle 13 views 1 comment 1 point Most recent by mai fukumura-support-Oracle -
Multi Factor AuthenticationHi, is it possible to enable to multi-factor authentication only for 1 company /business unit or for single user? How is it possible to enable this? thank you regards
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Unable to update custom fields through FBDIHi team, We had created custom fields in a new subtab in the Installed Base Asset UI. These custom fields are not updateable through FBDI process however we want to buil…
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Attachment not available when status is closedSummary: Users need to be able to access the attachments even when the SR status is Closed. Why is it disappearing? Content (please ensure you mask any confidential info…
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Approval Mechanism for service request before Maintenance Work OrderWe want to configure Approval mechanism for Service request so that before creating maintenance work order from service request there should be a approval, is that possi… -
Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or…
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Execute Warranty Work order if under Pre-approved supplier limitWe want to execute the warranty work order if warranty estimates within the pre-approved supplier limit.
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How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
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UCM utility for IntegrationsSummary: License requirements for using UCM utility for developing Integrations with Oracle Cloud UCM Content (please ensure you mask any confidential information): We h…
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Accidental Post -- Please DisregardI posted this somehow by accident. Can someone from Oracle please delete? -
cancelledSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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is it possible to change the domain URL in Fusion For OICSummary: we were trying to call the Oracle Process Cloud service my tasks page in the Dev 9 fusion through sandbox when we are invoking that URL by default its invoking …
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Only Effective Manager can raise SR for ResourceSummary: Prevent a previously mapped manager to raise a service request for a resource In SR, a Payee DCL is getting records from a Custom Object. The Payee custom objec…