Issue with Conditional Requirement of Account/Contact Fields Based on Category in Redwood SRCreation

Summary:

I am currently facing an issue while creating Service Requests (SRs) in Redwood. The requirement is to make the Account and Contact fields conditionally required based on the selected Category.

Specifically, the Account and Contact fields should only be optional when the category is "XYZ". For all other categories, these fields must remain required.

What I’ve Tried

I attempted to apply conditional logic at the field level using the "Required (Custom Logic)" option, but it did not work as expected.

I also tried implementing a Business Rule in Visual Builder (VB), but this also did not achieve the desired behavior.