Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Fusion Service
Discussion List
-
How to convert String to JSONSummary: How to convert String to JSON Content : Customer is not able to use JsonSlurper() method as they need to convert string to json. Please help to find a better wa… -
Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
-
Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…
-
How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
-
How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
-
How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
How to track work assignment status for service request in oracle sales cloudSummary: Is there any logs available for works assignment status in which the details of the user who is enabling and disabling the Work Assignment status along with the…
-
Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …
-
24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
-
Copy and paste images in the chat colaborationI would like to inquire if it's possible to copy and paste images in the collaboration chat instead of having to attach files. Due to data protection concerns, we are be…
-
Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
-
1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
-
Fusion Application - Module ClarificationHi Team, We are working for Mining Customer, We would like to know that Oracle fusion having any Mining, Exploration and Energy & Utilities modules available?
-
Automate Forward or Response Email from SR Messages subtab to Primary Contact when SR is createdSummary: We want to automate sending a Forward or Response email to Primary Contact when SR is created. This is mainly to include {##123***##} type auto generated value … -
Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access…
-
How to prepoulate value in additional email address while composing responseSummary: Hello , We have a requirment when we are sening response message from SR>Messages, we want set to address with a custom filed in SR which stores email id.could …
-
How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.
-
Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…
-
Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
Send e-mail to third person via VBCS or OIC.We need to send e-mail to third person via VBCS or OIC (whichever works as per our requirement) and would like to change from address (sender mail address) to our liking…
-
Analytics or audit to track the usage of smart device functionalitySummary:We have enabled the mobile responsive options allowing our users to access the application in smart devices. We would like to know if there is any fucntionality …
-
IVR recommendation for B2B CTIDoes anyone have any recommendation for which IVR to be used with B2B CTI ? -
Restricting knowledge Article on DCS portal based on the Knowledge user groupContent As per seeded functionality of DCS, Self-Service Users can access all knowledge articles that belongs to knowledge user group 'Everyone' with the help of Anonymo… -
Approval of Knowledge Articles in B2BSummary Approval of Knowledge Articles in B2BContent Hi All, We have a requirement in B2B service wherein customer want the approval workflow for knowledge articles. I s…
-
Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
-
Transfer call via fusion CTI MCA Api to outside call centerOnce the call routed to fusion via CTI MCA Api and agent is handling the call, can the agent then transfer the call to another call center outside of fusion?
-
How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio…