Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa… -
HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…
-
How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
-
Automate addition of products to a product groupHi team, Is there any script that can be used to automate addition of products to a product group of a service catalog. A lot of items are being maintained by the custom…
-
Ability to show service categories in hierarchical list in workspace while searching.Hi All, Our customer is having hierarchy setup for service categories, they are looking for the ability to show service categories in hierarchical list(roll-up) in works…
-
Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…
-
Unable to add attachments to closed service requests after 24BHi All, We are unable to add attachments to closed service requests after 24B, can anyone assist on this? Thanks & regards, Nikhil
-
Remove export action in Service CenterHi, we are implementing Redwood UI and we would like to remove the export action on the landing page of Service Center: Is it possible? And how can we implement this? Th…
-
need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
-
How to trigger the ingestion job?Summary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
-
B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin… -
Disable SR creation for Inbound emails, but maintain the email communication on existing SR's?Summary: Our client isn't ready yet to have inbound emails to their Support Email start creating new SR's, but they like the ability for Agents and Customers to communic…
-
How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base… -
24B Email ChangeSummary: As part of 24B, there was an automatically enabled feature to update the email address. I opened a SR, but was told they couldn't help and to ask here instead. …
-
How to get the status and log file for a child ess job using websericves.Summary: Hello, Team. Greetings for the day We have a requirement to send out the log file of a failed ess job, but in our case, the actual error log file is generated a…
-
how do i capture training needs and plans in olm cloud fusionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
How to create a service account in Docusign for signing the contracts?Summary: I want to create a service account in Docusign for signing the procurement contracts. Kindly suggest steps on the same. Content (please ensure you mask any conf…
-
Slow Loading of BPM Worklist and take time to open.I am facing delays when trying to open the BPM Worklist page or view tasks for approval. The page either takes a long time to load or the tasks take too long to open.If …
-
Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …
-
Need an API for Installed Base Asset SplitHi team, I need an API to split Installed Base Assets like the functionality of "Split all" we have in the UI for assets with Quantity > 1. Please confirm if anything is…
-
When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood -
Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
-
Is it possible implement the standard objcet Queue in Redwood UI?We are implementing the Redwood UI and have encountered an issue with accessing the details page of the object Queue in service requests. In the classic UI, when we clic…
-
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
-
How do we get the HTML link for that particular article.Summary: Need a POSTMAN API with which i can fetch the HTML link of a particular knowledge article. Content (please ensure you mask any confidential information): Versio…
-
Does Routines work for service request objectSummary: Hi Team, I have created one routine for Service request with attribute change trigger but it is not working. I have created different triggers as well but it is…
-
How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
-
How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
-
Configure AI Similarity ServiceSummary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
-
Assessment template questions (more than 20 not visible)Team, We have a Assessment template with 22 questions. when we are using this template in account it shows only 20 questions. We are not seeing the 21st and 22nd questio…