How to Open a Custom App UI from the Launchpad Using the In-App Tabs

If you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Launchpad while maintaining a seamless experience within the Service Console, this post is for you.

By following this pattern, you’ll allow users to open your App UI directly inside the Service Console using in-app tabs, just like they do with standard service flows.

Example of Use Case: Ability to Manage Top-Level & Child-Object as a Standalone Page

A service agent or administrator needs to manage related objects independently, outside the Service Request context, to enable broader data access and reporting.