How to Extend the Update Field Action Bar Command

Overview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. It includes creating custom smart actions, configuring subview containers, setting up page variables, and defining action chains to handle events and navigate back to the foldout panel. The guide also provides code snippets and visual aids to assist in the implementation process.

Problem Statement: Customers need a quick and efficient way for agents to update Service Request information directly from the action bar without navigating to the Edit form. However, the standard update field provided via the action bar is not extendable, and there is a requirement to ensure the "reason" field is populated if the status is updated to "Waiting".