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Chat for B2B Fusion Service

edited Sep 10, 2024 8:20PM in Fusion Service 12 comments

Summary:

All I need is to enable Chat in Fusion B2B Fusion Service.

I followed and enabled all the profile options mentioned -
1) Enabled Omnichannel Routing and Chat feature

2) Enabled Profile Options

SVC_ENABLE_OMNI = Yes

SVC_ENABLE_CHAT = Yes

SVC_OMNICHANNEL_BROWSER_NOTIFICATION_ENA = Yes

SVC_OMNICHANNEL DESKTOP_NOTIFICATION_ENA = Yes

SVC_OMNI_DISABLE_WORK_ITEM_AVAILABILITY_SELECTION = None (What should be the correct value for this?)

SVC_CHAT_INLAYS_ACCESS_ENABLED = Yes (Planning to use Web Chat For Service)

3) Added "Chat Agent" role to the required users.

4) Added "Chat Support" queue (set to Automatic distributon) and added to the required users

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