Restricting SR Updates to Assigned Queue Members

Summary:

Hello

We have observed an access control issue in Service Requests (SRs):

• Observed Behavior: Even after an SR is assigned to a specific Queue, users outside that Queue are still able to update the SR.
• Expected Behavior: Once an SR is assigned to a Queue, only members of that Queue should have update privileges.

Content (please ensure you mask any confidential information):

How can we configure or restrict SR updates so that only users who are part of the assigned Queue have the ability to update the SR? Is there a standard configuration, role-based control, or recommended approach to achieve this in Oracle Fusion Service?