How to Enable the SR Details Page for Selected Users in Oracle Fusion Service

Summary

This article shows you how to enable and test the new Service Request (SR) Details Page in Oracle Fusion Service for a select group of users. This is useful if you want to experiment with the SR Details Page in a safe way and avoid disrupting existing business operations. You will follow simple, step-by-step instructions to set up access for specific user groups, using Oracle Visual Builder Studio.

If you haven't seen the new SR Details Page, check this out → Overview of the page and possible extensions

Use Case

Imagine you are an Oracle Fusion Service administrator. Your company is live with the existing SR Edit (Foldout) Page, but you’ve heard the SR Details Page brings better usability and functionality. You want a handful of support agents to try it, before enabling it company-wide.