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Email to Service Request (SR) creation

in Fusion Service 9 comments

Summary:

Hi,

I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups:

  1. Created a new channel and associated it with Email channel type and the relevant BU
  2. Validated Inbound Email Addresses
  3. Manage Email Configuration, Registration and Validation - All the tasks show complete with a green tick
  4. Setup a Forwarding Rule in Gmail to Fusion Inbound service as *****-dev1.fa.extservice.incoming@workflow.email.**-*****-1.ocs.oraclecloud.com

I have not received any verification code in Fusion Service Request even after running "Retrieve Inbound Email Messages" scheduled process.

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